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Old 03-04-2014 | 04:48 PM
  #2204  
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8ight-e
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Originally Posted by ZERTA RACING
For those of you that are having problems with TKR5016B we have a warranty solution for you. I had posted this in the EB48 and SCT410 threads but must have missed adding it to this thread.

We can give you 100% off if you send the TKR5016B into us, please follow these instructions:

You must send the warranty eligible part(s) back to us for replacement (Pictures will not suffice).

Here is a list of what to include with your shipment:
The part(s) in question.
A note with your return address, telephone number, and email address.
Optional – any information about your setup (motor, voltage, wheels, tires, etc.). The info you provide will help us to make our products better.

Please send the above items to:
Tekno RC
ATTN: WARRANTY / REPAIR
10755 Scripps Poway Pkwy #598
San Diego CA 92131

You can speed the process along by filling out this form before sending in your parts:

http://www.teknorc.com/tekno5/wp-con...erSaveable.pdf

Once we receive your part along with the information above we will issue a coupon code via email good for 100% off of a replacement. Add the TKR5016B to your cart, go to checkout and enter the coupon code. Your discount should appear. Proceed through checkout normally and we’ll get the order processed ASAP.

Thanks for choosing our products!

Thomas,
Tekno RC Customer Support
That is awesome support,, make your loyal consumer pay for shipping a broken part with known issues and defects that will cost about the same as it is to grab it off the shelf new?? Really?? Sorry someone has to call it as it is.... Tekno time to step up here and make it right.. you want the part for inspection to maybe improve something, cover shipping.

BTW I've seen this part fail with my own eyes.. it is a defect, tekno acknowledged the defect, I'm lost on why this is even in question.
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