Originally Posted by
Graham11
Completely agree, tekin and hobbywing are comparable technology wise but in regards to service and warranty, Tekin far exceeds HW. Also important to mention is that all the people who complain of "fried" tekins are 90% user error over gearing or not using proper ventilation or fans etc... that being said Tekin will still replace it even if its ur own dumb mistake. HW may be cheaper but good luck getting a replacement even if you know Japanese or Korean or wherever they come from.
I didn't know Tekin was made in the USA. I was under their impression that their ESCs were of foreign manufacture? Can you verify, because I don't think that's accurate. But a tremendous effort if so. Not to get into a great debate, and by no means would I say that Tekin customer support is deficient in any way, shape or form (and have great respect for Tekin and the offerings they give military members), but I don't know if your experience/understanding aligns with the masses and facts.
I have been given TREMENDOUS support by HobbyWing of North America (HWNA) (
www.falconsekido.com). They're in California, the same state as Tekin. I think if you call Tekin and start talking Japanese or Korean they'll look at you real funny. If you call HWNA, you can talk to them in English and probably Japanese too (depending on who you talk to). Support included very timely communication in perfect English, parts support, discounts on new purchases for being a repeat customer (I am not sponsored by HWNA), and technical support. Technical support is also offered on this Forum.
From experience, I think Tekin gives you GREAT support. I've had one Tekin ESC and had to get it repaired. I have over 8 HobbyWing ESCs and have yet to need a single electronics repair.
In terms of warranty, HWNA gives you 180 days, Tekin gives you 120.
Warranty information (copy/pasted from company literature):
TekinTEKIN, INC. guarantees speed controllers to be free from factory defects in materials and workmanship for a period of 120 days from date of purchase, when verified by sales receipt. This warranty does not cover: suitability for specific application, components worn by use or improper voltage, tampering, misuse, or shipping. Our warranty liability shall be limited to repairing unit to our original specifications. Because we have no control over the installation or use of this product, in no case shall we be liable for damages.
HWNANothing is perfect.. Our team works very hard to improve our products and learn something new every day.
Thanks to their commitment, HOBBYWING of North America is proud to announce that our official warranty period has now extended " double" - 180 days from the date of purchase. This is another reason why you want to acquire HW products from the authorized stores in North America.
Again, Tekin gives you great customer support for repair. My experience is that you'll need it. HWNA gives you great customer support, though you may never need it.
(I also didn't like having to buy and bring a laptop and a hotwire interface to the track with me when I had a Tekin....)
So as not to take up any more time in the EB48 thread, I won't write anymore on this subject since it's out of scope. Sorry guys!