That's almost funny. I own a business too. I do asphalt work,, 3rd generation.. I've paved my whole life.. I watched my grandfather handle customer's, I've watched my father handle customer's, and I handle customer's. I also do evaluations for the BBB on unresolved customer complaints.. Pardon me if I toss my businessman hat into the ring as well. There are a couple of local company's that I always seem to be called about. They have one line.. "It ain't my fault" A true businessman knows how to evaluate and alleviate. Anyone that repeatedly points to the customer as the blame and never accepts responsibility for his product is a poor businessman. So in your evaluation the customer has always been at fault? I hear this over and over about Stan, so he is always right and all the problems are customer errors? Just like I would never have these local clowns pave a walkway for me, I will steer clear of Brushless Hobbies. Personally I fix complaints which is why I have zero listed against me in my 40 years...

P.S. My B.H. lasted one night with a Tenshok 4600, so my dog died outta this hunt long ago. I got told I didn't know what I was doing. So best of luck with your endeavor sir.