Originally Posted by
COBRARACING
The response should not be longer than 24 hours so please keep me updated with the timing of the response as the way i see it if i can respond within 24 hours which in reality is less than 2 hours so can our distributors.Im aiming to become the best not the biggest but the best after sales tech support so should all our network .
This is what I like to hear. Thank you for being on top of this. I got an email from Sam at falcon sekido today with an RMA number. I am a little concerned that they want to charge me to fix or replace it because the email stated that they would get me a quote on fixing it when they received it. I will be mailing it off tomorrow. We will see how it goes.
I sure hope they are not going to want me to pay for this. I also find it strange that one of my fellow racers got a v3 and had the exact same issue this weekend. It was also the first weekend he had used his esc.
This is the email i got from them
"We handle all RMA for North America for our factory.
Please send in your esc and we will see if it is repairable and how
much it will cost. Your RMA number is *************. You just need
to download the RMA form from our website and send in with your esc,
make sure you include the warranty card and receipt. Thank you.
Sam"