Originally Posted by
trx498r
Viper has the worst customer service I have ever seen. I ordered a new vtx8 and 4.5t xl motor got them both and neither one of them work from the factory. Been over a month and Im still waiting on my motor. I called them and they said I needed a backup system? So if you buy from them there telling you to buy 2 because one of them probably doesnt work. They SUCK.
Something is amiss here. Viper has ALWAYS been great to me the 2 times I've contacted them. Both times were user error (usually is with me) and they literally walked me through my issues (self created) and I couldn't be more satisfied.