Originally Posted by
xxfile
Our LHS found the info Horizon wanted to be extensive and demanding from the point that they wanted to have the biggest %age of stuff in the store...
You cant blame Horizon for wanting that my concern is that MOST small shops just think that the info they want is none of their business so they didnt do it.
This might reward the shops that do but it seems most small shops didnt do it.
It leaves the end user with a bad taste in their mouth regarding Horizon. It would seem that we who wish to support our LHS as it is small and if it goes I am travelling 45 min to buy Nitro or parts.
Level playing fields create fair business
Early releases and Bigger discounts put the little guys out of business.
Pissing off 20 LHS for each HCP shop doesnt get Horizons product out there.
It's all in what the LHS wants to do for their customers. I called my guy and said "hey people are posting that they're getting their trucks!" And my LHS called Horizon and did what they needed to do in order for me to get my truck ASAP.
That's customer service. Don't just blame Horizon if the LHS isn't going the extra mile for you.