Ah...sphere. I had the above issues with the SXX series. I would still try to reset it and go from there. As far as contacting lrp about the issues, i am not sure if they are servicing the sphere series anymore. You may just have to upgrade to newer sxx or flow model. They may be able to give you some hints though. Call AE and you press a number for LRP help, there are a couple really knowledgeable guys that work back there.