i havent been burned yet but i always use pay pal and so far the only problem ive had was the usps box smashers doing a fantastic job destroying packages during shipment and the seller refunded my money for an empty package i got. i was lucky this time. just make sure if your the sender to put insurance on all your packages big or small because the usps dont seem to take pride in handling your packages and will deliver them even after they ruin them even if they aree empty