Originally Posted by
WarTrader
I was wondering if I could get some help I sent in my GT2.1 prostock in for warranty repair. I plugged it in turned it on and the leads to the on off switch melted the insulation and I got lots of nice white smoke. Disappointing considering I have only used it once before.
I sent it if for warranty as it was still covered. I shipped it in of 11/24/12 with the requred warranty card and the RMA#, to the Chicago warranty center on 11/24/2012. I know it arrived as I had sent it sig required. I've left a couple voice mails trying to find out when I might be getting it back, and they have gone unaswered. I've been tying to be patient because of the holidays but I would like to get it back.
I love my speed passion ESC's it was a great esc till it left out its magic smoke. It was the second ESC I've had from SP that has done that to me. I have a Reventon Pro that I LOVE and will LOVE even more once my blue tooth module gets here and I'm thinking about getting another but this has me a little hesitant...
Anybody have any ideas what actions I need to do?
I gotta tell you I got a call from one of the guys at speed passion after PMing my info. It would seem that there were some computer glitches with my RMA. I spoke with Tony the day after my post and and he was supposed to call me back after they figured out what was going on with my RMA. Well He never called me back but a new Reventon Pro showed up at the door today!!
I understand glitches happen with systems and as soon as I got in contact with the techs at Speed Passion they reacted quickly and more than took care of me while being apologetic the entire time. I'm really happy with how and how quickly this problem was resolved was once Speed Passion became aware. Rare thing for too many vendors now a days.