Like I said Matt F helped me no problem. I think part of it is in how they pit. Brian Kinwald at our LHS pits in the far back corner. You have to go through a lot of people to actually reach him. So it makes it feel less approachable. If I see team guys pit in a more accessible way, then I assume they are making an effort to make themselves more available. Matt F at nats was pitting right on the main isle. Actually right near the hobby shop, you had to walk past him to go into the shop.