Originally Posted by Danny/SMC

Hi Guys. I would like to better understand what customers want for packs and care about as this would help me better understand what we need to offer. My goal is to have a pack for every ones needs.

One thing I noticed on the cheaper packs we offer like the non Race Formula packs the IR range isn't very consistent and some packs aren't very well matched for IR. As a perfectionist this upsets me but at the same time these style packs are being sold by many others and it seems like customers don't know or care about this.

I'm ready to order more packs from the cheaper supplier as these sell well.

Should I sort out the packs and offer a 5 dollar discount on the packs that are higher in IR or not matched very well ? I need to move all packs so we can't sit on them so I need to know if some of you would buy a pack at 5 dollars less that isn't as perfect as the ones at full price. I could increase the pack by 5 dollars and offer a 10 discount on the packs that are out of spec.

I could also not care and just sell them like everyone else does with as I don't see anyone doing or offering what I want to do but to me this would be tough to do as I care.

I believe I'm my worst enemy as I want perfect packs but in the end if the price goes down something has to give and there are reasons why one pack costs 20 dollars more than another one.

Thanks for your feedback on this matter.