despite all the phone calls and no returned voicemails.

after creating this thread and posting it on the front page of Savox facebook I had a reply within the hour explaining that the warranty guy was out for a race, and then sick.

to me one warranty support person is not enough, what happens if this person quits? you at least need a backup.
or someone to contact these customers to let them know they have it and it is being processed.

2nd there is ZERO excuse for not answering phone calls or returning voicemails
especially over a three week period.