rcmart

Hi MSB,

Our Hong Kong distributor can only accept replacement
for UNUSED items. The same will be happened on all
on-line shops in Hong Kong. As mentioned in your
message, i hope LRP can help you to solve the quality
problem.

For any product purchased on rcMart, we can accept
replacement for the SAME item if it is proved to be defective
on acceptance. As that local distributer rejected to replace
any USED item and did not offer the warranty, what we can
do is just only provide our service to take care the repairing
stuff. The money you paid is not for us, but for the repairing
cost & shipping cost from our local distributer to the factory in
other country.

RCMART ---> HK DISTRIBUTOR---> FACTORY --->
FACTORY---> HK DISTRIBUTOR ---> RCMART ----> RETURN TO YOU

We also need to bear return S/H cost to return the item to you,
and some admin cost. Of course, we want every item we sold is
in perfect condition; but, some manufacturer's quality control
issue are beyond our control. Like your case, our girls in
customer services contacted the local distributor immediately
after received your e-mail & got back to you right away. Our
girls have done our best, i believe.

All Hong Kong on-line shops are facing the same problem, as
we get our products from the same distributor. But, I'm sure
most Hong Kong on-line shops will provide the simular solution
to buyers for used / damaged item.

B. Rgds,
rcMart.com