Originally Posted by
hotrod87
If you sold something and the buyer wasn't happy. You offer to give a refund,when would you send a refund ?
1-now and wait to get product back
2-after receiving product back
It depends one what they're not happy about. If they want a full refund because it's not what they thought it would be or missing a part, I'd "offer" a partial refund to make them happy without them shipping it back. If they simply don't want it, I'd only give a refund when the item is back in my hands. If they're just not happy with it, but it's as you described I'd say they should pay for shipping it back too.