Originally Posted by Graphite07

sent my 5700 sv2 and esc in on april 24th caslte got it on april 26th.
this thrusday makes 21 days no repsonse about repair or replacement.

here is thie email i got.

At this point we have not seen your package in front of us yet as we are behind in processing mail because of a transition to a new operating system. We are about 3weeks behind. The minute we see your package what we do is email you to let you know it has been processed.. Any packages that have arrived after 4/2//12 have not been processed and we are working our way to those packages. Please allow us time to get to your package and as soon as we see it we will email you immediately.. If we have those products in stock we will then ship replacements out immediately.. or if we have a wait time it will be put on back order until we get enough in stock.. We will turn this around as fast as it is possible for you.. Thank you for your patience and we will help you out as fast as we can.





Sincerely,



Charles Chase
Repair Clerk
Castle Creations, INC.
Phone : (913) 390-6939