its pretty simple. with the internet people expect to be updated more frequently. it didn't happen here.
yes, everyone misses deadlines, but these guys let them come and go without providing any status. if you go silent then people will start to draw their own conclusions. they created they problem and have only themselves to blame. that may sound harsh but its true.
how much time would it have take to post a quick "guys, we are still working on the truck, but are having trouble sourcing a few parts". think about it.....
they could have supplied some info, maybe even release the kit manual to let people see what they would be getting. it could have been released as a draft and subject to change.
oh, and one more thing. i don't understand why pricing hasn't been released. it was supposed to be know weeks ago and still nothing.
i am not trying to bash, just stating my opinion. hopefully they learn from this experience and do things differently going forward. its all about your customers and how you service them in the end.