I understand your frustration. But, instead of venting to idiots like me that only have our opinions you could contact somebody that may actually may be able to help. Look up the user name NovakTwo and send a pm. It might be Tuesday before you get a response because of the holiday weekend, but she is the company rep that monitors the forums. I hope everything can be resolved quickly for ya! I am one of those "Novak or nothing guys" and I hate to see somebody have a problem with a company that I have trusted for all these years!