Originally Posted by
ovalracer1m
But what customer support would you possibly need for a lipo?

I could by 3-4 gens packs for the cost of 1 of some name brand packs that are the same pack with a diff label.. Ok lets say I did actually have an issue with gens ace (which I haven't and most don't), who cares. Get rid of it and buy another, your still far far ahead..
Warranty warranty warranty........ Yeah get rid of it and g'luck of it being in stock........... I've had issue's with hobbypartz (not with gens ace) and other stuff I've bought and it took me three days to get support from them, two days of randomly trying to get them on the phone, then finally the third day I was able to get someone on the online chat help. Even when I did they told me there was nothing they could do at the time because the manager was not in............... And actually the new lipo's I'm switching to are roar approved and only cost about 5-10 bucks more (on ones you can compare to gens ace) and offer 1yr warranty and have been more then helpful anytime I had questions........