[email protected] is patiently awaiting your email.

Break down what it's doing and perhaps I can assist with the "part" that needs to be replaced so you don't have to send anything in. Just get the part.

We have to charge to "inspect" things that are damaged if that's what you want. If you simply want to do the "exchange", there is "NO" inspection, we simply replace it with what you mark on the form.

My guess is that who ever you spoke with on the phone simply was confused by what you were asking.

It is "standard procedure" for non warranty exchanges to be done with out any inspection at all, and no additional fees.