I've ordered a couple batteries from them and never had any issues.

The big thing is: where's the item shipping from? The first battery I ordered was in their US warehouse and it took 4 days to get to me. The second was out of Hong Kong, got sent to Singapore, then Zurich, then NY, then got to me. Total time was two and a half weeks. When they ship stuff from Hong Kong, it's slooow. You just have to be prepared for a wait if it's coming from there. Patience!

As far as the quality of the batteries (Turnigy) I've been completely satisfied.

I'd say if you need it fast for some reason, ask them up front where it's shipping from. If it's Hong Kong, and you're in the US, you should look elsewhere. They do offer upgraded shipping, of course, but I'm talking about the cheapest possible route.