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Old 01-10-2012 | 03:35 AM
  #9560  
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Jerz616
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Originally Posted by jf+
You pay good money for a good car, it ought to work. Just venting, and certainly no offense intended, but I don't subscribe to your rationale in this case at all. If I bought some POS off-brand for 90 bucks, I could see that. But I went with AE because they are the best. I shouldn't have to accept quality control issues just because I didn't build it myself. I wouldn't buy a Porsche and expect to have to put the shocks together myself to ensure a quality build.

Mistakes in production happen. It's up to the company to ensure those mistakes are rectified in a way that wipes those mistakes from the customer's memory, and turns a negative experience into a positive one. Hopefully, AE is listening.
If you have an issue contact AE. I bought a B4.1FT kit about 2 months ago and was putting it together and came to the shocks part. Well, there was no bag F. So I emailed them and Chris sent me outa full set of shocks the next day. You can't best that. I will be an AE guy forever for that kind of service. So email them if you think your shocks are bad.
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