Ug.
I love GensAce Batteries, and was very excited to see the hardcase 2s 50c packs finally in stock. Ordered one over the weekend and was promptly charged.
Then i get this email. Note, I didnt change the 'xxx' weeks, that's the way the email came....
Dear Customer,
This email is regarding HobbyPartz order number
yhst-62196343123315-220505. We are sorry to inform you that your order is not
shipped yet due to the following item
Gens ace LIPO 5000mAh 50C 7.4V Hardcase lipo battery pack ROAR approval
is(are) out of stock for xxx week(s). Please inform us that if you
would like to wait for the item to be restocked, or request a refund,
or exchange to another item. If we do not receive your reply, out of
stock item will be shipped automatically upon restocking.
Please do not hesitate to contact us if we can be of further assistance.
Thank you for shopping at HobbyPartz
E-mail: [email protected]
I reply with this
Your website still has this in stock as of right NOW...
How are you unable to fullfil my order placed on the 2nd, but have other stock you can still sell on 12/6?
Please help me to understand what magic i need to use to order this battery that your site says is in stock and actuaully get it shipped to me.
You've already billed me for it, yet say you have none to ship, but I can go buy another one right now on your site....
This morning i hear back again...
Sorry your order is a Paypal order which can not be modified, please let us know if you want us to cancel your order so you can place a new order soon.
Thank you for your email and we really appreciate your business. Have a wonderful day as always.
Sincerely,
HobbyPartz.com
America's Top Online Retailer & Distributor for All Your RC Hobby Needs
UGGGGG!!!
I've paid for a product that you are still selling as in stock... How clear do i have to be to just get the item i paid for shipped?
I know there is a language barrier involved, but seriously.
Anyone else receiving better service these days? Am I just the most unlucky person with dealing with them?