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(Caution) FREE upgrade to EMS for order over US$150 (Offer Ended)

(Caution) FREE upgrade to EMS for order over US$150 (Offer Ended)

 
Old 12-04-2009, 11:37 PM
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Default (Caution) FREE upgrade to EMS for order over US$150 (Offer Ended)



Dear all valued customers,

The situation of recent postal delay from Hong Kong Post is getting aggravated. Numerous of concerns have been received regarding this issue and rcMart strieves to work out the solution. To ensure all the orders to be deliverd on time, rcMart will provide a FREE upgrade during this special period (from 5th December - 28th December). All retail orders over USD$150 (net of shipping) will be upgraded from Airmail Parcel to EMS shippign automatically*. The offer will last until 28th December 2009, further notice will be announced sujects to the situation and all updates can be found in the RSS news.

Thank you for yoru understanding and rcMart apologizes for all inconvenience caused. We will find all the ways we could to maintain the good service and your support is appreciated.

*rcMart maintains the final decision of the offer

Last edited by rcmart; 12-28-2009 at 05:10 PM.
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Old 12-05-2009, 12:33 AM
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Old 12-05-2009, 05:10 AM
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Wow!! now thats customer service. Way to go RCmart.
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Old 12-06-2009, 04:56 PM
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EMS is a good offer, just remember express post is nothing if processing times are still too long!
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Old 12-06-2009, 05:07 PM
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^ Let it go already.
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Old 12-07-2009, 06:28 PM
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Old 12-10-2009, 05:18 PM
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Old 12-15-2009, 01:56 AM
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Old 12-22-2009, 06:30 PM
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Old 12-23-2009, 06:53 AM
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Originally Posted by rcmart View Post

Hi rcMart,

I ordered from you on 24th of November and I pay for a EMS shipping, but at this moment (23rd of December) the parcel is not arrived in my Country yet

I received (yesterday) an email from you that you'll let me know when you'll receive information from your shipping courier. What's happen? I ordered one month ago to have my gift for XMas.

Thanks.
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Old 12-23-2009, 06:01 PM
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Originally Posted by lynx75 View Post
Hi rcMart,

I ordered from you on 24th of November and I pay for a EMS shipping, but at this moment (23rd of December) the parcel is not arrived in my Country yet

I received (yesterday) an email from you that you'll let me know when you'll receive information from your shipping courier. What's happen? I ordered one month ago to have my gift for XMas.

Thanks.
Dear Sir,

Could you please tell me your order ID so we can check with Hong Kong Post? It is abnormal as EMS usually take about 1 week and about 2 weeks during peak season. However different countries may have different situation and we are sorry for all inconvenient caused. Please tell us the information so we can check about it. Thanks.
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Old 12-23-2009, 10:40 PM
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Is the EMS upgrade still on offer? I have ordered and paid yesterday and would like to know if I will get upgraded or not.

Cheers
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Old 12-23-2009, 11:43 PM
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Originally Posted by niznai View Post
Is the EMS upgrade still on offer? I have ordered and paid yesterday and would like to know if I will get upgraded or not.

Cheers
Yes, it is still on. Please give me your order ID so i can double confirm. Thanks.

Best,
Dennis
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Old 12-27-2009, 07:15 AM
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Originally Posted by rcmart View Post
Dear Sir,

Could you please tell me your order ID so we can check with Hong Kong Post? It is abnormal as EMS usually take about 1 week and about 2 weeks during peak season. However different countries may have different situation and we are sorry for all inconvenient caused. Please tell us the information so we can check about it. Thanks.

Dear Sir,

I sent you a private message with all information.

Thank you for your attention.

Regards.
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Old 12-27-2009, 05:36 PM
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Originally Posted by lynx75 View Post
Dear Sir,

I sent you a private message with all information.

Thank you for your attention.

Regards.
Hi lynx75,

Thank you for the inforamtion. I have checked the case and please check PM for detail.

Best,
Dennis
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