R/C Tech Forums - Problem with Ballistic 13.5

Email Charlie [email protected] for assistance. As a general rule, do not keep running electronics after you experience a problem; you can cause more damage.

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Many times the problem you are experiencing will have an easy fix and you will not need to return your product for service. Unless you include the info below, we may not be able to assist you by email. Please email [email protected] with your questions, or contact [email protected] Our regular CS/Tech Support hours can be located here. Before emailing, take a moment to review the instructions (trouble-shooting guide) originally included with your Novak Item:

Novak Instruction Downloads

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Please make your initial email as detailed as possible. Include:

~ speed control (brand/model)
~ motor (brand/wind)
~ number/type of cells
~ battery, brand (c rating/capacity)
~ rotor (old/new)
~ connectors used, quality of soldering
~ servo (brand/model)
~ radio system (receiver/transmitter)
~ vehicle & gearing
~ warranty claim? Include serial numbers
~ lipo cut-off, on/off
~ any external modules (BEC/brand, Glitch Buster)
~ other important info: crash damage, water damage, corrosive chemical sprays, excess heat, etc

The more information you provide in your first email, the more quickly tech support can offer you assistance; without this information, diagnosing your problem, without seeing your item, is practically impossible. You can PM me if you want additional assistance.

Video: How to Clean Your BL Motor

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Originally Posted by havialex (Post 10130287)

I have a novak ballistic 13.5 that runs for about four minutes and then the ESC (novak pro sc and gts 2) shutsdown with the blue and green lights blinking. According to the guide the lights means locked rotor detection. how can I fix the motor and what should I look for? Thanks