Futaba Service Center Horror Show
01-18-2010, 12:42 PM
#1
Futaba Service Center Horror Show
Spring of 09 i bought a 4pk for $460 cash. Worked great, loved the radio.
Winter of 09 racing indoors, i turned on the 4pk and the LCD display was acting up. So the follow day i call to speak to a tech, and after countless times of getting the automated VM i finally get one, and then im asked to hold,,,, u kno the norm at futaba..... Then after explaining my problem, the tech tells me "it's on it's way out send it back" OK np!
The following week a box shows up with a used 4pk that was clearly not my custom wrapped 4pk. I call back! "hello yada yada i want my radio back repaired or a new one" ok we'll send you a call tag, and when you send that one back we'll send you a new one... OK np
Today I get a phone call from a women at Futaba Services (Krista Hunt). Well lets just say Krista was none to sympathetic for my situation, after she continued to insist the radio sent to me was "new", she then said quickly "This radio is new and im sending it back to you"., then hung up on me while i was still talking. :flam ing:
The sad part is this is the second time something like this has happened to me with Futaba Service Center. Back with the 3pk era I sent one in for repair and they lost it, and had to send me a new one after fighting with them for over a month, well during those weeks I was missing races so I bought a second, then 2 months goes by and my original showed up at my door still broken.. i had three 3pk's! You would think I learned my lesson with them!
So now there is a so called "new" 4pk being shipped back to me, and it and the 6-7 BLS servos are all going F/S... Airtronics/Hitech here I come!
__________________
Winter of 09 racing indoors, i turned on the 4pk and the LCD display was acting up. So the follow day i call to speak to a tech, and after countless times of getting the automated VM i finally get one, and then im asked to hold,,,, u kno the norm at futaba..... Then after explaining my problem, the tech tells me "it's on it's way out send it back" OK np!
The following week a box shows up with a used 4pk that was clearly not my custom wrapped 4pk. I call back! "hello yada yada i want my radio back repaired or a new one" ok we'll send you a call tag, and when you send that one back we'll send you a new one... OK np
Today I get a phone call from a women at Futaba Services (Krista Hunt). Well lets just say Krista was none to sympathetic for my situation, after she continued to insist the radio sent to me was "new", she then said quickly "This radio is new and im sending it back to you"., then hung up on me while i was still talking. :flam ing:
The sad part is this is the second time something like this has happened to me with Futaba Service Center. Back with the 3pk era I sent one in for repair and they lost it, and had to send me a new one after fighting with them for over a month, well during those weeks I was missing races so I bought a second, then 2 months goes by and my original showed up at my door still broken.. i had three 3pk's! You would think I learned my lesson with them!
So now there is a so called "new" 4pk being shipped back to me, and it and the 6-7 BLS servos are all going F/S... Airtronics/Hitech here I come!
__________________
01-18-2010, 01:00 PM
#2
Spring of 09 i bought a 4pk for $460 cash. Worked great, loved the radio.
Winter of 09 racing indoors, i turned on the 4pk and the LCD display was acting up. So the follow day i call to speak to a tech, and after countless times of getting the automated VM i finally get one, and then im asked to hold,,,, u kno the norm at futaba..... Then after explaining my problem, the tech tells me "it's on it's way out send it back" OK np!
The following week a box shows up with a used 4pk that was clearly not my custom wrapped 4pk. I call back! "hello yada yada i want my radio back repaired or a new one" ok we'll send you a call tag, and when you send that one back we'll send you a new one... OK np
Today I get a phone call from a women at Futaba Services (Krista Hunt). Well lets just say Krista was none to sympathetic for my situation, after she continued to insist the radio sent to me was "new", she then said quickly "This radio is new and im sending it back to you"., then hung up on me while i was still talking. :flam ing:
The sad part is this is the second time something like this has happened to me with Futaba Service Center. Back with the 3pk era I sent one in for repair and they lost it, and had to send me a new one after fighting with them for over a month, well during those weeks I was missing races so I bought a second, then 2 months goes by and my original showed up at my door still broken.. i had three 3pk's! You would think I learned my lesson with them!
So now there is a so called "new" 4pk being shipped back to me, and it and the 6-7 BLS servos are all going F/S... Airtronics/Hitech here I come!
__________________
Winter of 09 racing indoors, i turned on the 4pk and the LCD display was acting up. So the follow day i call to speak to a tech, and after countless times of getting the automated VM i finally get one, and then im asked to hold,,,, u kno the norm at futaba..... Then after explaining my problem, the tech tells me "it's on it's way out send it back" OK np!
The following week a box shows up with a used 4pk that was clearly not my custom wrapped 4pk. I call back! "hello yada yada i want my radio back repaired or a new one" ok we'll send you a call tag, and when you send that one back we'll send you a new one... OK np
Today I get a phone call from a women at Futaba Services (Krista Hunt). Well lets just say Krista was none to sympathetic for my situation, after she continued to insist the radio sent to me was "new", she then said quickly "This radio is new and im sending it back to you"., then hung up on me while i was still talking. :flam ing:
The sad part is this is the second time something like this has happened to me with Futaba Service Center. Back with the 3pk era I sent one in for repair and they lost it, and had to send me a new one after fighting with them for over a month, well during those weeks I was missing races so I bought a second, then 2 months goes by and my original showed up at my door still broken.. i had three 3pk's! You would think I learned my lesson with them!
So now there is a so called "new" 4pk being shipped back to me, and it and the 6-7 BLS servos are all going F/S... Airtronics/Hitech here I come!
__________________
01-18-2010, 02:04 PM
#3
Well you certainly learned your lesson. This is a perfect example of rotten customer service. If I were you I wouldn't even dare buying any of there products from this day. But this kind of problem can happen to anybody. I had this kind of issue with my Duratrax vehicule(evader bx). Problem after problem. But atleast the customer service was good.
01-18-2010, 02:14 PM
#4
Well you certainly learned your lesson. This is a perfect example of rotten customer service. If I were you I wouldn't even dare buying any of there products from this day. But this kind of problem can happen to anybody. I had this kind of issue with my Duratrax vehicule(evader bx). Problem after problem. But atleast the customer service was good.
01-18-2010, 02:26 PM
#5
the KO Eurus should out by the time you sell you futaba
01-18-2010, 02:42 PM
#6
Just a bit about recent Spektrum service. I had an intermittent RX that I sent in for repair. A tech called me & told me he was testing my RX & could not find a problem. I told him it was intermittant & he sent me a referbished unit that worked perfectly. The whole thing took less than 3 weeks door to door.
Recently a pit buddy of mine had the trigger on his DX3 break (internally). He sent it in on a Monday & had it back repaired about a week & a half later.
I have also had good luck with Hitek & Airtronics.
FYI
Recently a pit buddy of mine had the trigger on his DX3 break (internally). He sent it in on a Monday & had it back repaired about a week & a half later.
I have also had good luck with Hitek & Airtronics.
FYI
01-18-2010, 03:39 PM
#8
Just a bit about recent Spektrum service. I had an intermittent RX that I sent in for repair. A tech called me & told me he was testing my RX & could not find a problem. I told him it was intermittant & he sent me a referbished unit that worked perfectly. The whole thing took less than 3 weeks door to door.
Recently a pit buddy of mine had the trigger on his DX3 break (internally). He sent it in on a Monday & had it back repaired about a week & a half later.
I have also had good luck with Hitek & Airtronics.
FYI
Recently a pit buddy of mine had the trigger on his DX3 break (internally). He sent it in on a Monday & had it back repaired about a week & a half later.
I have also had good luck with Hitek & Airtronics.
FYI
use their surface radios. Thay have real support
01-18-2010, 06:04 PM
#12
Damn, that sucks. It sucks when you plop down your hard earned cash on a product and have someone that represents that company who made that product snub you.
What I would do, write a professional, but ANGRY
letter to Futaba corporate, stating the names of the employees that offended you. Tell them that this is unacceptable and that you DEMAND an apology for their attitude and poor service.
Time Warner once ticked me off so bad that I demanded an apology. A month later, their VP personally (or maybe her secretary) wrote me a letter of apology and wrote off 6-months worth of service for reparation...
An apology is all you should be looking for, and you should demand it.
But you did the right thing, you tried to work out the problem with the manufacturer first, twice, thanks for sharing. I always like to avoid companies who doesn't have the patience to hire someone with a good attitude... There's a TON of skilled, unemployed people with great attitude out there. No employers should have to settle for an employee with bad behaviors...
What I would do, write a professional, but ANGRY
letter to Futaba corporate, stating the names of the employees that offended you. Tell them that this is unacceptable and that you DEMAND an apology for their attitude and poor service.Time Warner once ticked me off so bad that I demanded an apology. A month later, their VP personally (or maybe her secretary) wrote me a letter of apology and wrote off 6-months worth of service for reparation...
An apology is all you should be looking for, and you should demand it.
But you did the right thing, you tried to work out the problem with the manufacturer first, twice, thanks for sharing. I always like to avoid companies who doesn't have the patience to hire someone with a good attitude... There's a TON of skilled, unemployed people with great attitude out there. No employers should have to settle for an employee with bad behaviors...
01-18-2010, 07:47 PM
#13
Damn, that sucks. It sucks when you plop down your hard earned cash on a product and have someone that represents that company who made that product snub you.
What I would do, write a professional, but ANGRY letter to Futaba corporate, stating the names of the employees that offended you. Tell them that this is unacceptable and that you DEMAND an apology for their attitude and poor service.
Time Warner once ticked me off so bad that I demanded an apology. A month later, their VP personally (or maybe her secretary) wrote me a letter of apology and wrote off 6-months worth of service for reparation...
An apology is all you should be looking for, and you should demand it.
But you did the right thing, you tried to work out the problem with the manufacturer first, twice, thanks for sharing. I always like to avoid companies who doesn't have the patience to hire someone with a good attitude... There's a TON of skilled, unemployed people with great attitude out there. No employers should have to settle for an employee with bad behaviors...
What I would do, write a professional, but ANGRY
letter to Futaba corporate, stating the names of the employees that offended you. Tell them that this is unacceptable and that you DEMAND an apology for their attitude and poor service.Time Warner once ticked me off so bad that I demanded an apology. A month later, their VP personally (or maybe her secretary) wrote me a letter of apology and wrote off 6-months worth of service for reparation...
An apology is all you should be looking for, and you should demand it.
But you did the right thing, you tried to work out the problem with the manufacturer first, twice, thanks for sharing. I always like to avoid companies who doesn't have the patience to hire someone with a good attitude... There's a TON of skilled, unemployed people with great attitude out there. No employers should have to settle for an employee with bad behaviors...
but those bad employees are usualy willing to work for less... so guess who gets hired
01-19-2010, 11:43 AM
#15
m11