mylaps transponder support
 

I had a DOA rc4. they gave me an RMA to send it in... great. I just got an email saying it is received... and then just a few minutes later I get an email saying"

****************************************
Dear Dan Sergison,
Your MYLAPS repair case for the following product is closed:
1 x
If the product is to be returned, you will receive an email when shipped to you.
Should anything remain unclear, please contact customer support.
Your repair number is xxxxxxx.

Kind regards,MYLAPS Sports Timing

************************************************** **

I got an email saying my RMA is closed. ZERO information on whether they are in fact replacing, fixing, denying just "case closed"
ZERO information at all. utterly useless. From a no-reply account.
I have no way of knowing what is going on, cannot check status, cannot find a way to contact anyone except the contact form online.


I'll get back to report what they actually DO. hopefully they repair / replace the $100 thumbnail sized tx. I guess I just wait (impatiently) to see if I get a shipment.

Ok a few hours later I get an INVOICE for PAYMENT in PDF.... which again is kinda panic inducing...
I open it and see $99.99 -99.00 = 0.00

so they DID totally warranty it and are sending a replacement, no charge.

But... what a way to go about it.
Their obviously automated "RMA is closed" notice & the "Invoice for payment" system is completely ridiculous.
MyLaps warranty service may be good? It was for me... but the customer experience is terrible. They panicked me needlessly, twice.

I have a 3 wire mylaps thats about 2 years old. Last year it started dropping laps so I threw it in the box. Bad reports of customer service led me to put it off.

Last week I tried fixing it myself and didn't work. So screw it, its trash. Nice waste of $100 or whatever. Super happy about that. So hopefully you get a working transponder.

Since we're being hyper-critical today, I'm willing to offer a worthy read: https://www.grammarly.com/blog/there-their-theyre/

Note that "they're" is short for "they are" as in "They are obviously automated..." or "They're obviously automated..."

The point I'm trying to make here is that we are all human and we all makes mistakes (myself included!) but if you're going to throw shade then just be sure you have yourself in proper order first ;)

Americas

https://help.mylaps.com/file-asset/phone_icon?v=1+1 (678) 816 4000

From this pageThis took me 30 seconds to find

They had it right the first time. "Their" as a possessive describes how the automated email system belongs to them. :rolleyes:

https://cimg0.ibsrv.net/gimg/www.rct...45da8cb687.jpg

Now let's work on punctuation please... https://punctuationmarks.org/

Or you could have just chilled out and waited for the package to arrive before freaking out. Yes the service sucks. Is it worth losing sleep over? No.