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Old 07-28-2004, 06:36 AM   #31
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I have ordered from KT many times, they have always come through.
Quote:
Originally posted by Kraig
Well if you guys need anything we,KT Hobbies still have access to Hudy and X-ray lines so supplies shouldn't get too depleted. We might not have all the items in stock but they can or are orderable in a relatively short time frame.

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Old 07-28-2004, 08:07 AM   #32
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How is Horizon's customer support?
Is it better than Serpent USA?
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Old 07-28-2004, 11:15 AM   #33
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I have been dealing with Serpent USA for about a year now and find them to be very helpful and quick.
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Old 07-28-2004, 11:16 AM   #34
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Default SERPENT IS EXCELLENT,

RAY IS VERY GOOD WITH GETTING YOUR PRODUCTS......KEN
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Old 07-28-2004, 01:24 PM   #35
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the story that i have been told is the AMERICAN R/C is going to be the DIST. for XRAY /HUDY products , this can from a very good source. not sure who AMERICAN R/C is ?,but that's the story .
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Old 07-28-2004, 01:28 PM   #36
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SERPENTFREAK69 & Jag, I aree with you guys 100%.
Whenever I had a problem they were quick to ship me out the part that I needed.
I don't think Horizon would do that for the Hudy/Xray customers.
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Old 07-28-2004, 02:05 PM   #37
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Quote:
Originally posted by PSI Racing
SERPENTFREAK69 & Jag, I aree with you guys 100%.
Whenever I had a problem they were quick to ship me out the part that I needed.
I don't think Horizon would do that for the Hudy/Xray customers.
YEP,I KNOW...GOOD CUSTOMER SERVICE IS HARD TO COME BY.....
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Old 07-28-2004, 02:27 PM   #38
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I am very disappointed that Hudy and Xray are not with Serpent USA. I looked at them like a one-stop-shop for a lot of high quality stuff. Stuff that my LHS does not stock. Now I am going to have to order parts/tools from several places.
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Old 07-28-2004, 05:21 PM   #39
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Quote:
Originally posted by jag
I am very disappointed that Hudy and Xray are not with Serpent USA. I looked at them like a one-stop-shop for a lot of high quality stuff. Stuff that my LHS does not stock. Now I am going to have to order parts/tools from several places.
I agree with you; now I have to order from different places too.
that waste a lot of shipping cost.
Have no idea what is going on in US market now
every company seems weird in their policy
if they don't want to do bussiness, let me do it for them
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Old 07-28-2004, 06:00 PM   #40
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Quote:
Originally posted by PSI Racing
How is Horizon's customer support?
Is it better than Serpent USA?
What happens when your Hudy lathe goes bad? Before when you had a problem with it, you'd send it to Serpent USA, Art Carbonell would take a look at it, fix it and ship it back within one week. I had a friend have to send his truer in to do this recently. Now who knows, my guess is that thing is going to have to go overseas to get serviced. Anyone having to deal with HUDY for product support replacement at this time?
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Old 07-30-2004, 09:46 AM   #41
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Quote:
Originally posted by ICEMAN
the story that i have been told is the AMERICAN R/C is going to be the DIST. for XRAY /HUDY products , this can from a very good source. not sure who AMERICAN R/C is ?,but that's the story .
Very good source? I suppose it's a secret and you can't tell anybody?
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Old 07-30-2004, 10:29 AM   #42
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It's R/C America actually and based out of Texas. They will make an announcement shortly I believe and most likely have stuff ready to ship in the next 3-4 weeks.

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Old 07-30-2004, 12:53 PM   #43
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Quote:
Originally posted by Jeff Brown
It's R/C America actually and based out of Texas. They will make an announcement shortly I believe and most likely have stuff ready to ship in the next 3-4 weeks.

Jeff
Is this tied to Ralph Burch in any way?
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Old 07-31-2004, 07:42 AM   #44
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Several racers (who should know) told me at the Great Lakes Challenge that the new distributorship will be RC America, with Ralph Burch.

Ralph is a great guy, and thoroughly understands all the products, so that's going to be good news for him and for racers needing tech support.


(It's not such great news to several of us at Serpent USA, who no longer work there because of the sudden impact on the operating situation.)



Anyway, give the people involved a bit of time to get things sorted out properly, and I'm sure when they're ready, there will be lots of communication to/with all the racers as to what's going on.
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Old 07-31-2004, 11:36 AM   #45
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I suspected something was going to happen a few months ago. But was unsure of what Ralph was telling me.
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