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Old 10-12-2004, 09:04 AM   #196
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Originally, it was posted on your manufacturer's forum, but I can no longer find that thread.

No biggy, I'll let your posts speak for themselves from now on.

I don't believe that the customer is always right - trust me on this, I run an IT division at a liberal arts college: I see what we call Id10T errors all the time.

But I would never, ever, tell a customer he was wrong. not ever. Were I to do so, my boss (the Dean) would have my hide.

I would also never, ever tell my customers that my systems are not at fault when it is clear that they are. If one of my servers goes down, I say so. If my printer flips out, I say so. If someone ends up on a print quota who shouldn't be, I apologize, take them off, and acknowledge that something happened and sorry for your trouble.

(btw, my primary printer does 1,000,000+ pages per year so flipping out is fairly major. . . )

Does that make me unsuccessful? Hardly - I've been published and I've presented in several national conventions. That's hardly unsuccessful.

Does this translate to RC? Sure - it's customer service, pure and simple. My division has grown from a couple of labs to encompassing 3/4 of the entire campus simply because people like my style of customer service.

So, to stop tooting my own horn, I expect much the same from any company I deal with, whether it be AE, Protoform, Dahms, Jaco or Jack in the Crack.

{{sorry to rant - I get REALLY irritated when I get told, directly or indirectly, that I don't know about customer service or industry or business. I would put my million+/year operating budget next to anyone's. . .}}
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Last edited by Boomer; 10-12-2004 at 03:00 PM.
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Old 10-12-2004, 10:10 AM   #197
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Quote:
Originally posted by Boomer
I would also never, ever tell my customers that my systems are not at fault when it is clear that they are. If one of my servers goes down, I say so. If my printer flips out, I say so. If someone ends up on a print quota who shouldn't be, I apologize, take them off, and acknowledge that something happened and sorry for your trouble.
I guess what you are saying is that we should honestly admit any mistakes made to avoid further conflicts/negatif perceptions (as if we were trying to defend them)? I like the idea
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Old 10-18-2004, 06:55 AM   #198
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Old 10-18-2004, 07:37 AM   #199
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Who is this?
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Old 10-18-2004, 08:09 AM   #200
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Quote:
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Who is this?
http://3hobby.com/modules.php?name=C...showpage&pid=3
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Old 10-26-2004, 12:47 AM   #201
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Start preordering though your LHS today!!!
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Old 10-26-2004, 10:27 AM   #202
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Jack Rimer, you have pm.
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Old 10-30-2004, 08:32 PM   #203
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Default ufra foams

Guys i cant believe no body has mentioned the swiss made ufra very good package at a very good price strong reliable the only down side to them is the fact that my LHS cant get them in fast enough they have a wall full of all the GRP brands but the racers in the "NO" pre order there UFRA's
all im saying is give them a go i use elligi best for practice if i cant get my ufras but i always race with ufra foams
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Old 11-05-2004, 05:21 PM   #204
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Does anyone make tires to fit a HPI Proceed?
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Old 11-06-2004, 01:16 AM   #205
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Default Re: ufra foams

Quote:
Originally posted by retrochef
Guys i cant believe no body has mentioned the swiss made ufra very good package at a very good price strong reliable the only down side to them is the fact that my LHS cant get them in fast enough they have a wall full of all the GRP brands but the racers in the "NO" pre order there UFRA's
all im saying is give them a go i use elligi best for practice if i cant get my ufras but i always race with ufra foams
I have just got some Ufra super soft for the wet. they seem to work when the track is dry.

I didnt know they did normal racing tyres? What shore strength do they make and have you got part numbers?

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Old 11-07-2004, 12:51 AM   #206
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im in Australia so as you know it is pretty much warm all year round i use

pink pur rear 37 shore (disk rim)
super front 37shore (disk rim)

im not sure what all of the shore ratings are but i know they do
35,37,40,42,45

the parts numbers for the foams i use are
tcsf37nd
tcpp37nd
i hope this helps you out
Quote:
I have just got some Ufra super soft for the wet. they seem to work when the track is dry.
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Old 11-07-2004, 09:54 AM   #207
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Just tried the Ufra wets on the Damp Ashby track. Myself and another team guy was using them. We won 1st and 3rd even after my engine cut. Nobody could get near us.

They are fantastic in damp to drying condintions but if there is any surface water they are not soo good.

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Old 11-19-2004, 11:34 AM   #208
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Quote:
Originally posted by retrochef
im in Australia so as you know it is pretty much warm all year round i use

pink pur rear 37 shore (disk rim)
super front 37shore (disk rim)

im not sure what all of the shore ratings are but i know they do
35,37,40,42,45

the parts numbers for the foams i use are
tcsf37nd
tcpp37nd
i hope this helps you out

Try the twister tires you will find that they are right on with the shore ratings. I heard that 40's work well there.

Thanks
www.twistertires.com
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Old 11-20-2004, 02:55 AM   #209
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As they said, picture said more than a thousand words

www.gqproduct.com

RETAIL price about USD9 here in Indonesia, enought traction to get you were that picture taken.
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Old 11-20-2004, 08:05 AM   #210
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Quote:
Originally posted by Pyramid


As they said, picture said more than a thousand words

www.gqproduct.com

RETAIL price about USD9 here in Indonesia, enought traction to get you were that picture taken.
is that Micheal Salven lapping that car again!
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