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Old 08-20-2003, 11:36 AM   #76
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Robbie,

I have a defective front bulk head !! may I get a good one?

I used my brand new power screw driver and stipped a hole on the front bulk head. it proves that your bulkhead is defective instantly !!!

tell me how can I get a replacement?
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Old 08-20-2003, 11:43 AM   #77
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Quote:
Originally posted by Manticore
Robbie,

I have a defective front bulk head !! may I get a good one?

I used my brand new power screw driver and stipped a hole on the front bulk head. it proves that your bulkhead is defective instantly !!!

tell me how can I get a replacement?
your brand new power screw driver might be defective too, ask for a new one just on the safe side.
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Old 08-20-2003, 11:45 AM   #78
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Quote:
Originally posted by Data
your brand new power screw driver might be defective too, ask for a new one just on the safe side.
how did you know i didnt? to play safe, i sent in claim to "national" too !
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Old 08-20-2003, 11:48 AM   #79
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lol,

Robbie man ... how could I have used TOO MUCH force if the screw is only HALF WAY IN. Its just to the point where it meshes the plastic in the lock nut.

I used too much force? What do you think the moulded recess is for? You cannot use anything to hold the lock nut because of the plastic which is supposed to keep the locknut in place so you can screw it in.

Not to mention, I'm not incompetent when building. I spent pretty much my entire 1st year in Computer Engineering soldering and designing circuit boards with theory, and the math behind it. If you think I cannot follow directions, and cannot put something together you're crazy.

There are atleast 4 mistakes in the manual as well .. showing installation of parts backwards, or half-baked. Step 21, a part is shown backwards ... where you put in the plastic bushings in the hinge pin holders ... backwards -unless theres supposed to be 2mm of slop??-

This is rediculous. I already paid for a WORKING product ...

Give me a friggen break .... I half half the mind to friggen sell all my junk and get out of this hobby. Ridiculous. Between lack of good support, half-bummed efforts of LHS's and local race tracks here, and the attitude of everybody ... what a JOKE.

Support, what support? Problems with quality control in every kit to date .. ALWAYS some little problem or stupid design with each of them.

Robbie C, if you could kindly give me the name of your superior, and the number to contact him it would be appreciated.

There are MANY other companies -and not just RC- that would gladly send you a cheap plastic replacement NO QUESTIONS ASKED. Go to any store, buy something .. see how easy it is to return it.

At least they would do, is take your darn credit card number so that if you 'tried' to screw them over, they could just charge you for the part .... and I know Mugen is capable of taking my credit card number for a spare part

What a joke .....

I started out being nice, and Robbie as well as Kris would probably have agreed (as seen in the previous posts) that I approached the situation with a level head .. but now I'm pissed; so forget that.

Go buy a new part ... you mean like the bearing that was shot and grinding that came with my MTX3 before I ever installed it and was sick of waiting for support from Mugen the first time, so I had to buy the part myself??

Consider Mugen to now be in the better business bureau database.
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Old 08-20-2003, 11:48 AM   #80
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I feel sorry for the guys at Mugen, they have to deal with so many ignorant morons buying their products.
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Old 08-20-2003, 11:53 AM   #81
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Old 08-20-2003, 11:56 AM   #82
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There you go you stupid morons ....

Take close note to the picture on how the lock nut must be inserted into the plastic mould, which holds it in place while you screw it in ....

The screw was stuck halfway screwed in ... and the nut started to spin in the holder; which would not allow me to tighten it any further OR remove the screw without cutting the plastic holder from around the nut.

BULLSHIT!

You guys seriously are stupid, I can't believe it ... and its not the first time this has happened to customers I'm sure.

Own a kit, and know what you other morons are talking about first before you go and say 'using your power drill' ... friggen idiots.
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Old 08-20-2003, 12:02 PM   #83
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Just use a needle nose plier and hold onto the nut. If you've got to cut the plastic, so be it. Then you can send it in and get your $3 part straight from Mugen USA.
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Old 08-20-2003, 12:03 PM   #84
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btw, Robbie C

Associated doesn't have a problem sending out replacements for defective parts on NEW kits unused without you sending in the parts and they are not out of business are they?

You file a legitimate complaint, and they treat you with respect and ship out the parts ASAP no futher nonsense or money from you required.

Get the clue.

Proper business (like with computers!) if you're new Seagate HDD is defective, you give them your credit car dnumber and they ship you a replacement IMMEDIATELY, then when you get the new HDD you take out the origional defective unit and ship it to them within 30 days ....

EVERY company operates this way. Apparently not this one, or other 'hobby' business?

brutal

Whose your boss?
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Old 08-20-2003, 12:04 PM   #85
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Quote:
Originally posted by SuperMugen
I feel sorry for the guys at Mugen, they have to deal with so many ignorant morons buying their products.
Too bad there have to be any that swear in the presence of minors, and/or LEAVE THEIR CAPSLOCK ON.

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Old 08-20-2003, 12:06 PM   #86
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Quote:
Originally posted by Im2lazy
Just use a needle nose plier and hold onto the nut. If you've got to cut the plastic, so be it. Then you can send it in and get your $3 part straight from Mugen USA.
Anyone seen my missing 3/8 air ratchet?
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Old 08-20-2003, 12:06 PM   #87
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I'm 2 lazy, I will do that ... without a doubt but I need a sideguard for the race this weekend.

I can't go and use it for a weekend, then send it in if it gets all scratched up ... then my 'credibility' will be gone down the tubes of it being a new part never used? Then I'm sure with all this commotion now, they'll send the part back and tell me it was my fault it happened in the first place.

Unless Mugen will allow me to use it for 3 days straight like that, then send it in I don't even think Associated would do that for me
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Old 08-20-2003, 12:10 PM   #88
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robbie, i can feel your plain ! and supermugen is damn right. you have too many moron buyers. chroner is one of them. the picture shown clearly that is a assemble fault in that, this little moron clearly didnt know how to work with the side guard with lock nut holder design and it is obviously he did apply too much force to damage the lock nut guide.
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Old 08-20-2003, 12:13 PM   #89
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Manticore buddy, genius boy, buddy old pal,


How can I apply too much force if the SCREW WAS NOT EVEN FULLY SCREWED IN YET?

Can you read man??? Seriously. It is impossible that this was user error.

As you can see from the pictures, the screws on the right guard went in without problem! Only the 2 bottom screws on the left guard would not tighten more than half-way.
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Old 08-20-2003, 12:14 PM   #90
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Ok,taking a look at that picture again it doesn't look like the work of a 3/8 air ratchet more like a 1/2 drive air ratchet!
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