R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Nitro On-Road

Closed Thread
 
Thread Tools Search this Thread
Old 08-06-2003, 03:13 PM   #46
Tech Master
 
eddiethefish's Avatar
 
Join Date: Jun 2002
Location: Montebello, California
Posts: 1,658
Send a message via ICQ to eddiethefish
Default

General question, guys.

If I were to buy an engine from a local hobby shop and found out the engine is defective. Who is liable? What is a good practice for us, as a customer, and for the lhs and/or distributor, et.

Seemed like Hellion has talked to Nitro House where he bought the engine from and was passing the buck to Mugen. Wonder if there is any "post-sale service" or "customer service" available for us these days.

eddiethefish is offline  
Old 08-06-2003, 03:21 PM   #47
Tech Fanatic
 
Data's Avatar
 
Join Date: Jun 2002
Location: NCC-1701E, the Enterprise
Posts: 765
Default Re: Re: stefon and his boyfriend Corser

Quote:
Originally posted by Corse-R
(like the 99.99999998% of the people you will find here)
hohoho here we go again~~~

corse-r you have surpassed me (and 99.999% of all people, including that evolution guy ) by going beyond 3 digits after the decimal. good show ! you are a true pro now

take it easy corse-r, if hellion wants to bring down the rocky mountains because he stepped on one sharp stone, that is his decision, donít get a heart burn over it.

i bought a MT-12 with a short con. rod in it about two months ago, called mugen usa, the whole thing was resolved in about 15 minutes. mugen usa got no complains from me.
Data is offline  
Old 08-06-2003, 03:25 PM   #48
Tech Elite
 
stefan's Avatar
 
Join Date: Aug 2001
Location: Bavaria, Germany
Posts: 3,273
Send a message via AIM to stefan
Default

Eddie, I might be wrong, but I would expect Nitro House to deal with Mugen in a case like that.

They sold the engine, not Mugen, and they made their share of profit of it.

I understand that if there is a warranty issue out there that affects a every item of a certain product (like the rear axles on the MST1) than the manufacturer is there to replace parts.

If my VW has a problem, I don't have to talk to guys in Wolfsburg, but to the dealer where I bought it.

Just my $0.02
stefan is offline  
Old 08-06-2003, 03:30 PM   #49
Tech Master
 
eddiethefish's Avatar
 
Join Date: Jun 2002
Location: Montebello, California
Posts: 1,658
Send a message via ICQ to eddiethefish
Default

Quote:
Originally posted by stefan
Eddie, I might be wrong, but I would expect Nitro House to deal with Mugen in a case like that.

They sold the engine, not Mugen, and they made their share of profit of it.

I understand that if there is a warranty issue out there that affects a every item of a certain product (like the rear axles on the MST1) than the manufacturer is there to replace parts.

If my VW has a problem, I don't have to talk to guys in Wolfsburg, but to the dealer where I bought it.

Just my $0.02
That's what I had in mine, too.

here's another $0.02 in addition to yours. See how many will think the same as ours.

Remember guys, it's just the personal opinion expressed here in the forum.

Hellion, wouldn't it be better to get back in touch with Nitro House and have them support you in addition and see what BEST they can do to help you.

Good luck to you in advance and please keep us all posted.

cheers,
eddiethefish is offline  
Old 08-06-2003, 03:36 PM   #50
Regional Moderator
 
kansasracer's Avatar
 
Join Date: Aug 2001
Location: Olathe, KS
Posts: 1,615
Trader Rating: 3 (100%+)
Default

Quote:
Originally posted by stefan


If my VW has a problem, I don't have to talk to guys in Wolfsburg, but to the dealer where I bought it.
We all know that there would NEVER be a problem with a VW!!!!
__________________
I am watching.....always watching....
kansasracer is offline  
Old 08-06-2003, 03:39 PM   #51
Tech Master
 
rod_b's Avatar
 
Join Date: Jan 2002
Location: Covina CA
Posts: 1,033
Send a message via AIM to rod_b
Default

Quote:
Originally posted by eddiethefish
General question, guys.

If I were to buy an engine from a local hobby shop and found out the engine is defective. Who is liable? What is a good practice for us, as a customer, and for the lhs and/or distributor, et.

Seemed like Hellion has talked to Nitro House where he bought the engine from and was passing the buck to Mugen. Wonder if there is any "post-sale service" or "customer service" available for us these days.

In general, it's the manufacturer's responsibility to make good on a mfg defect. The hobby shop is just a provider of goods and services. Now if the mfg has a warranty policy that gives the store some flexibility, then the store can be more helpful in those cases...like an engine swap.

Then there's customer service oriented shop. I'm actually very lucky to have a few of these around me. The owner of one of the more busy shops in the area is really a good guy, and a good business man. He would take the engine and exchange it and then deal with the mfg directly regarding compensation for the defective item. It helps if the shop owner has a good relationship with the mfg or distributor.
rod_b is offline  
Old 08-06-2003, 03:40 PM   #52
Tech Fanatic
 
EVOLUTION's Avatar
 
Join Date: May 2003
Location: Everywhere,yet Nowhere!
Posts: 978
Default Re: stefon and his boyfriend Corser

Quote:
Originally posted by HELLION
Both of you said you havent delt with muganracing So can you tell me again why your input is relevant?I have had a lot of luck posting the facts on other websites and I knew a few of them that are as big as this one would have some know it alls that just blab and to them I would say DONT BELIEVE ME I REALLY DONT CARE !!! this info. is for the honest RC car lovers like 98 % of the people in here!And for the other 2% I hope you do business with them ... morons can you spell that stefani? AND Evolution I couldn't agree with you more I do have pictures and copys of the e mails that where exchanged but I am really having problems downloading them on this site If you or any body could walk me threw this I would appreciate it or I think I can e-mail them so maybe that could work please let me know and I will post them for all of you to see! Thanks have a good day and stef quit PMSING
Uploading pics isn't that hard,i've sent you a PM about how to do it,just cool it a little bit though.
EVOLUTION is offline  
Old 08-06-2003, 03:41 PM   #53
Tech Addict
 
Fire's Avatar
 
Join Date: Oct 2001
Location: Vancouver BC Canada
Posts: 703
Default Re: Re: Re: stefon and his boyfriend Corser

Quote:
Originally posted by eddiethefish
I'm sponsored by my wife. All the purchases I make will have to be granted by her approvals.

Time to learn how to be good at using WD40.
how do you treat your wife so that she lets you buy soooo many goodies??
Fire is offline  
Old 08-06-2003, 03:44 PM   #54
Tech Master
 
eddiethefish's Avatar
 
Join Date: Jun 2002
Location: Montebello, California
Posts: 1,658
Send a message via ICQ to eddiethefish
Default Re: Re: Re: Re: stefon and his boyfriend Corser

Quote:
Originally posted by Fire
how do you treat your wife so that she lets you buy soooo many goodies??
Use no WD40!
eddiethefish is offline  
Old 08-06-2003, 03:46 PM   #55
Tech Master
 
eddiethefish's Avatar
 
Join Date: Jun 2002
Location: Montebello, California
Posts: 1,658
Send a message via ICQ to eddiethefish
Default

Quote:
Originally posted by rod_b
In general, it's the manufacturer's responsibility to make good on a mfg defect. The hobby shop is just a provider of goods and services. Now if the mfg has a warranty policy that gives the store some flexibility, then the store can be more helpful in those cases...like an engine swap.

Then there's customer service oriented shop. I'm actually very lucky to have a few of these around me. The owner of one of the more busy shops in the area is really a good guy, and a good business man. He would take the engine and exchange it and then deal with the mfg directly regarding compensation for the defective item. It helps if the shop owner has a good relationship with the mfg or distributor.
hey Rod,

Would one of the cool man happens to named eddie?
eddiethefish is offline  
Old 08-06-2003, 03:50 PM   #56
Tech Master
 
rod_b's Avatar
 
Join Date: Jan 2002
Location: Covina CA
Posts: 1,033
Send a message via AIM to rod_b
Default

Quote:
Originally posted by stefan
...If my VW has a problem, I don't have to talk to guys in Wolfsburg, but to the dealer where I bought it.
If you have a "verified" lemon, then you actually do have to deal with the corporate office. If there are minor defects, then you deal with the dealership which is still, to a degree, dealing with the manufacturer. Unfortunately shops only provide the goods but have no affiliation to the mfg so they share no responsibility.
rod_b is offline  
Old 08-06-2003, 04:11 PM   #57
Tech Master
 
Peter Busch's Avatar
R/C Tech Charter Subscriber
 
Join Date: Aug 2001
Location: Minnesota
Posts: 1,491
Default

Quote:
Originally posted by eddiethefish
General question, guys.

If I were to buy an engine from a local hobby shop and found out the engine is defective. Who is liable? What is a good practice for us, as a customer, and for the lhs and/or distributor, et.


If the distributer is cares about future sales then they better stand behind what they sell and deal with the manufacture themselves. Its just good business.
Peter Busch is offline  
Old 08-06-2003, 04:37 PM   #58
Tech Fanatic
 
HELLION's Avatar
 
Join Date: Aug 2003
Location: Colorado
Posts: 802
Default sorry

Guys I'm sorry I crossed the line a little but I just get so mad when I think about what happend And thanks for all your suggestions! I to think Nitrohouse should be responsible but they just referred me back to MR I could be a jerk and dispute the charges on my card but im sick of dealing with this hole mess! And I surley didn't mean to get any one mad at me after all my goal here is to just to warn people what happend to me and maybe it wont happen to them!
HELLION is offline  
Old 08-06-2003, 05:03 PM   #59
Tech Elite
 
stefan's Avatar
 
Join Date: Aug 2001
Location: Bavaria, Germany
Posts: 3,273
Send a message via AIM to stefan
Default

Quote:
Originally posted by rod_b


Then there's customer service oriented shop. I'm actually very lucky to have a few of these around me. The owner of one of the more busy shops in the area is really a good guy, and a good business man. He would take the engine and exchange it and then deal with the mfg directly regarding compensation for the defective item. It helps if the shop owner has a good relationship with the mfg or distributor.
I think this should be common practice, because the hobby shops have much greater influence with a distributor than a private person, since they usually spent loads of money with them.
stefan is offline  
Old 08-06-2003, 07:17 PM   #60
Tech Fanatic
 
RClover's Avatar
 
Join Date: Jul 2002
Posts: 869
Default Re: IM a Mugan fan

Quote:
Originally posted by HELLION
RCLOVER if your going to deny being a Mugan fan perhapps you should remove that muganseiki & MTX3 logo under your name!
see, you got my message wrong again, HELLION! I AM NOT sent by Mugen USA to speak up for them, okay!
Sure i am a big fan of Mugen!

Ohh, i got it now! I dont think by having the Mugen emblem underneath my name suggest i am from Mugen..

But from your previous statements, suggest to me that you have some communication problems.

If you didnt like to hear positive comments on Mugen, pls say so the next time in your first post and we would avoid this!
RClover is offline  
Closed Thread

Similar Threads
Thread Thread Starter Forum Replies Last Post
BEWARE BEWARE OF mx2 sending VIRUSES!!!! jldjlaudio Buyer/Seller dispute and Feedback discussion forum 1 06-20-2008 02:21 PM
BEWARE OF WP-RACING sloshedmr_bones Buyer/Seller dispute and Feedback discussion forum 0 06-23-2007 04:51 PM
Mugen Racing 6 Hour Sedan Mugen Cup1 richey Nitro On-Road 55 01-26-2005 08:17 PM
BEWARE, True R/C Racing RIPPED ME AND # OTHERS OFF gpd123 Buyer/Seller dispute and Feedback discussion forum 50 02-18-2004 09:38 PM



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 09:21 PM.


Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net