novarossi poor customer service :(
#61
^^^thats what I am talking about.
one of my buddys had a vspec and the crank case cracked like 4 gallons into it. (crank pin wore and let the rod hit the bottom of the case I guess)
they sent him a brand new vspec no questions asked he said!!!
now thats customer service I shoulda switched right then LOL
one of my buddys had a vspec and the crank case cracked like 4 gallons into it. (crank pin wore and let the rod hit the bottom of the case I guess)
they sent him a brand new vspec no questions asked he said!!!
now thats customer service I shoulda switched right then LOL
#62
Tech Elite
iTrader: (17)
^^^thats what I am talking about.
one of my buddys had a vspec and the crank case cracked like 4 gallons into it. (crank pin wore and let the rod hit the bottom of the case I guess)
they sent him a brand new vspec no questions asked he said!!!
now thats customer service I shoulda switched right then LOL
one of my buddys had a vspec and the crank case cracked like 4 gallons into it. (crank pin wore and let the rod hit the bottom of the case I guess)
they sent him a brand new vspec no questions asked he said!!!
now thats customer service I shoulda switched right then LOL
#64
Tech Addict
Noted. I will tell you this they sent back a letter stating that their engines had no-warranty but they wanted to provide me a new one as "good customer service" .... They may not ever do it again but I have already bought 2 more v-specs since then and have no problems yet.
#66
I'd rather my Vspec case wasn't prone to cracking.
I'd rather my Vspec crank was hard coated like a Ws9.
I'd rather not have a mid needle. (especially one that falls out mid race)
I'd rather not have the stupid carb isolator thingy.
I'd rather not have the left side of my carb fall off!
I'd rather have an RB or Speed like rod.
OS has problems of their own. If I'm leading the biggest race of my life and my carb/block/conrod splits in half. I'll murder the first one at the track that says " Oh, hey, thats not too bad just send it back."
If OS wants to steal my bussiness away from NR they need to make a Toro Nero, +4, or C6 quality engine for $350. The Jx21 is close. Drop the price on the speed to $350. Nothing inside that engine that costs $500. Paying for the name on the head.
blktrans: You had your mind made up before even starting this thread. Is the purpose of this thread to rally folks to your cause? RB's CS is way worse than Nr's. GRP is a straight ripoff.
Allthough I'm surprized you had problems, you sound like you know plenty about engines.
If RB works well for you, NR should have as well?
Maybe missed the standard plug and needles flush bit. That tripped up alot of +4 owners, till they found that out.
I think this could have been handled better. Have we even figured out the problem with the engine yet? Even Houston is offering help, send it to him and pay for the damage.........
I'd rather my Vspec crank was hard coated like a Ws9.
I'd rather not have a mid needle. (especially one that falls out mid race)
I'd rather not have the stupid carb isolator thingy.
I'd rather not have the left side of my carb fall off!
I'd rather have an RB or Speed like rod.
OS has problems of their own. If I'm leading the biggest race of my life and my carb/block/conrod splits in half. I'll murder the first one at the track that says " Oh, hey, thats not too bad just send it back."
If OS wants to steal my bussiness away from NR they need to make a Toro Nero, +4, or C6 quality engine for $350. The Jx21 is close. Drop the price on the speed to $350. Nothing inside that engine that costs $500. Paying for the name on the head.
blktrans: You had your mind made up before even starting this thread. Is the purpose of this thread to rally folks to your cause? RB's CS is way worse than Nr's. GRP is a straight ripoff.
Allthough I'm surprized you had problems, you sound like you know plenty about engines.
If RB works well for you, NR should have as well?
Maybe missed the standard plug and needles flush bit. That tripped up alot of +4 owners, till they found that out.
I think this could have been handled better. Have we even figured out the problem with the engine yet? Even Houston is offering help, send it to him and pay for the damage.........
#67
Noted. I will tell you this they sent back a letter stating that their engines had no-warranty but they wanted to provide me a new one as "good customer service" .... They may not ever do it again but I have already bought 2 more v-specs since then and have no problems yet.
Or is the .28xz in the Fleetwood?
#68
I started this thread because I told Jim I was going to if nothing was done to help me. his words were "feel free to" that to me just shows what kind of busniess he is "managing" so here we are 5 pages later.
I understand Monty has offered his help and believe me it is MUCH appreciated!(monty is a very stand up guy) but he should not have to pick up jim/chris's slack!
plus I do not or should say can not spend more money on this engine. sure buy new case/backplate $65.00 no big deal, but the engine still wont run right now I have over $400.00 in this engine you see where I am getting?
I really wish this would have gone a diff. direction and wish the engine would have been everything I hoped for.
was just at a "bigger" race this past saturday one of the guys was running a plus4 we got to talking told him what happend and he said he heat cycled 3 tanks on his engine and started racing it! has 3 gallons on it right not and feels good still I was like WTF?!?! lol unless he was pulling my chain I dont know?
I understand Monty has offered his help and believe me it is MUCH appreciated!(monty is a very stand up guy) but he should not have to pick up jim/chris's slack!
plus I do not or should say can not spend more money on this engine. sure buy new case/backplate $65.00 no big deal, but the engine still wont run right now I have over $400.00 in this engine you see where I am getting?
I really wish this would have gone a diff. direction and wish the engine would have been everything I hoped for.
was just at a "bigger" race this past saturday one of the guys was running a plus4 we got to talking told him what happend and he said he heat cycled 3 tanks on his engine and started racing it! has 3 gallons on it right not and feels good still I was like WTF?!?! lol unless he was pulling my chain I dont know?
#69
Tech Prophet
iTrader: (96)
As ron paris used to say, " its all in the carb" . Although there is more to it than that , the carb holds the key to making your engine run properly as long as all other components are maintained accordingly . If you can tune , you can tune but not everybody should be working on their own engines and if you f' your engine up admit it. I can tell ya right now . Ihave seen more problems with people getting a little sealant in the wrong spots on engines than it has done good on nova engines . I just think this thread is a lil silly and if the engines have a factory defect it will be fixed guys , you really have no idea how much work chris and jim really do . If you messed up your own engine you really shouldn't even ask for a repair .
not saying that anybody did anything to any engine just a general statement that reiterates the long time adage (sp) that everybody wants something for nothing
not saying that anybody did anything to any engine just a general statement that reiterates the long time adage (sp) that everybody wants something for nothing
Last edited by houston; 10-05-2009 at 07:29 PM.
#70
Jim and Chris at Fusion are nothing but helpful to everyone. Have never seen either of them in a bad mood or anything like that. Now Fusion does order parts and engines on seperate orders from NovaRossi in Italy. Like Housont said it takes longer then a week to get parts from Europe. I know for a fact that it takes at least 2 to 3 weeks to get stuff here. Most of the time its even longer. Patience is needed in matters such as this.
Also a thing to take into account is the time difference between California and Italy. When its sunny here, its dark there. So any email conversations take a while as a responce on either side is usually a day timeframe.
Also a thing to take into account is the time difference between California and Italy. When its sunny here, its dark there. So any email conversations take a while as a responce on either side is usually a day timeframe.
#71
Tech Addict
Jim and Chris at Fusion are nothing but helpful to everyone. Have never seen either of them in a bad mood or anything like that. Now Fusion does order parts and engines on seperate orders from NovaRossi in Italy. Like Housont said it takes longer then a week to get parts from Europe. I know for a fact that it takes at least 2 to 3 weeks to get stuff here. Most of the time its even longer. Patience is needed in matters such as this.
Also a thing to take into account is the time difference between California and Italy. When its sunny here, its dark there. So any email conversations take a while as a responce on either side is usually a day timeframe.
Also a thing to take into account is the time difference between California and Italy. When its sunny here, its dark there. So any email conversations take a while as a responce on either side is usually a day timeframe.
#72
Tech Elite
iTrader: (17)
I started this thread because I told Jim I was going to if nothing was done to help me. his words were "feel free to" that to me just shows what kind of busniess he is "managing" so here we are 5 pages later.
I understand Monty has offered his help and believe me it is MUCH appreciated!(monty is a very stand up guy) but he should not have to pick up jim/chris's slack!
plus I do not or should say can not spend more money on this engine. sure buy new case/backplate $65.00 no big deal, but the engine still wont run right now I have over $400.00 in this engine you see where I am getting?
I really wish this would have gone a diff. direction and wish the engine would have been everything I hoped for.
was just at a "bigger" race this past saturday one of the guys was running a plus4 we got to talking told him what happend and he said he heat cycled 3 tanks on his engine and started racing it! has 3 gallons on it right not and feels good still I was like WTF?!?! lol unless he was pulling my chain I dont know?
I understand Monty has offered his help and believe me it is MUCH appreciated!(monty is a very stand up guy) but he should not have to pick up jim/chris's slack!
plus I do not or should say can not spend more money on this engine. sure buy new case/backplate $65.00 no big deal, but the engine still wont run right now I have over $400.00 in this engine you see where I am getting?
I really wish this would have gone a diff. direction and wish the engine would have been everything I hoped for.
was just at a "bigger" race this past saturday one of the guys was running a plus4 we got to talking told him what happend and he said he heat cycled 3 tanks on his engine and started racing it! has 3 gallons on it right not and feels good still I was like WTF?!?! lol unless he was pulling my chain I dont know?
#73
At the bottom of all this, the OP still can't say what's wrong with the engine. How is it a warranty if you don't even know what's wrong?
#75
Tech Elite
iTrader: (75)
Cases dont mysteriously warp. Obviously you had no problem when you pulled out the back plate to seal it (why you did this, i have no idea. NR's do not have any history of air leaks) so why a problem now?
Im gonna take a guess here. You were having trouble tuning the motor (you do know the +4 takes about a gallon to hit its stride?) so you took the back plate off again. It was a little difficult to remove (because of the sealant), so you used channel locks. This bent the back plate. You sent it to Fusion, they offered to fix it for you (pretty nice, eh) but didnt get it back to you fast enough. You try to blackmail them and they told you to take a hike.
You should think twice about trying to flame a respectable company like Fusion Motorsports. Blackmail....are you kidding me?
Im gonna take a guess here. You were having trouble tuning the motor (you do know the +4 takes about a gallon to hit its stride?) so you took the back plate off again. It was a little difficult to remove (because of the sealant), so you used channel locks. This bent the back plate. You sent it to Fusion, they offered to fix it for you (pretty nice, eh) but didnt get it back to you fast enough. You try to blackmail them and they told you to take a hike.
You should think twice about trying to flame a respectable company like Fusion Motorsports. Blackmail....are you kidding me?