what happend to AE customer service?

  • sent out a DS1313 servo dec 16th to AE for repair, I also sent off a futaba bls451 the same day I did not have recipts for eighter one as I never keep that stuff around for the wife to see. but included a note if i "must" provide a reciept to call me on my cell phone (which I gave the number) and I will go to the local hobby shop and have one printed out for me. well the futaba servo came back to me end of december no questions asked,brand new servo no hassle. the XP has YET to arrive and I have yet to recieve a phone call asking for a recipt.

    I have 2 rc8buggys and the plan is to have a rc8T begining of next mth. I am close to just saying f-it on the RC8T and having my broken servo sent back to me and be done with AE. I have not sent in ONE broken fuel tank even though I have 4 of them sitting on my shelf, or even asked for a free service pack. so its not like I am trying to scam them into replacing a servo for free for me. all I want is the servo to be fixed under warranty like it should in a timely manner.

    sorry for the rant just getting it off my chest
  • i like my rc8 but im thinking about what i wanna get next i think ima try something other then AE not sure yet tho
  • Its allways a waiting game when the "side " parts are sent in for repair. This is why I allways buy Cars from a car manufacturer and radios from a radio builder etc. Are you sure the Servo is even there yet? It takes a while for the service department to work through all the parts they get sent.

    AE is really good with RC8 warranty. Just email Don at AE the Service pack form and mention that you need ONE tank as well. Attach a copy of your reciept and your set. They'll get those out alot quicker than your servo.

    Keep in mind that You catch more flys with honey when dealing with AE.
  • AE has been closed both with the holidays and they have been doing inventory. They just started back up on Monday and are backed up from being shut down so i would say give them a little time.
  • i sent in a 1015 last week.. tracked it on ups, they got it yesterday. called me at 11am today and said i would be getting a new one back asap. are you sure they got it ? and have you just tried to call them to see?
  • i have had great luck with them.. i am hoping to see my free BB soon! thanks AE