Get con
 

Just get con by RC planet Sdn Bhd SS19 Outlet.

what happened bro, story la..

On 04/08/09,i order an ep car item on line from them.I receive the package on yesterday noon 07/08/09.After open it,i found the item different than they post in their webside for sale which got 3 parts but i got 2 only.The worst thing is that i order the HPI parts but get Tamiya parts.I call them but they give an excuse with not reason answer and opinion.What should i do.I'm from JB.

What sort of answer they gave that U think is not reasonable?..And what is their excuse and opinion??.They should be responsible. If not...many of us will stop buying from them. Dunt worry..JB and KL is just 4 hours drive.:nod:

They said they clearing their stock.The item post inside their webside not the correct one.If want to get the third part must make another payment.There want me to go there or send the item for exchange.What is the cost to go there and if i sent there for exchange,i must make another payment for the item to get it working.

Setuju dgn bro Azmin!!!:nod:

Not updating their website is their mistake. it is totally their ignorance..They must apologize to you. If they really honest and professional and the item they sent to you are still unopen , then they shud ask you to ship back the item to them and refund you full amount plus the shipping cost. Then he should offer you back the correct price for all the 3 items. If you agree, then deal. If not, they shud just refund you the full amount.


Judging from your statement alone....they should be fully responsible for sending U the items that are different from what their website says. If I buy from www.ebay.com and pay using Paypal.....I will get full refund from Paypal plus the shipping cost if I received items that are significantly different from their advertisment and the seller have to deal with Paypal.

It happened to me once and I received my full refund of USD170 in 2 months time..credited into my credit card balance. The seller will then have to answer to Paypal for their mistake..maybe have to pay some penalty $$.

Dear psph66,

Hi... I am Suah from Rc Planet (H.Q). please drop me a SMS on your contact number so that i may follow up your issue.

My mobile number is 016-2286412.

TQ

at least some one is listening :lol::lol::lol:. please update us what the status

Yeah...happy to see someone really care about customer!!good for the company reputation!!:nod:

Just get a call from Suah and tomorrow he will call again to confirm.Thanks for concerning.

wah good news....utm race macam maner..??? still on..????:sneaky::sneaky::sneaky:

Mesti on....ada nampak 250,200,150,100,50.

Excellent. This is the SPIRIT we want. Responsible seller. Good to hear that U are looking into this matter. The more responsible and professional the seller..the more monies will flow into his business. GOD loves those who do good deeds..:smile:

Everyone,

Thank you, we have found out the picture we posted in our on-line store is not the correct picture and this has confusing our customer during the purchase and we have to apologize and prepare the full refund.

Psph66,
We apologize for the inconvenient and your full refund will be done by this week with notice.

Thank you for your continue support.

Suah