R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric On-Road

Thread Tools Search this Thread
Old 11-05-2005, 03:40 AM   #1
Tech Rookie
Join Date: Oct 2005
Posts: 14
Default wishing for no more victims


Last edited by rcist78; 11-05-2005 at 03:39 PM.
rcist78 is offline   Reply With Quote
Old 11-05-2005, 04:14 AM   #2
Tech Apprentice
Join Date: Oct 2005
Location: Brussels - Belgium
Posts: 90

Copy that, man...

Thanks for sharing your bad experience.

Team Losi XXX-S G+ (Mamba Max 7700)
Team Losi XXX-4 G+ (Nosram Matrix 2005 & Storm 3 stars)
Team Xray T1 FK '05 (Nosram Matrix ISTC & Storm 3.5)
Team Orion Avionics Advantage / Team Orion Li-po 3200 Carbon Edition (5) / Futaba 3PK
Blin is offline   Reply With Quote
Old 11-05-2005, 07:43 AM   #3
Tech Elite
ALBERTO's Avatar
Join Date: Aug 2004
Posts: 2,986
Trader Rating: 23 (96%+)
Send a message via AIM to ALBERTO Send a message via Yahoo to ALBERTO

wow I'm truly supprised you had such a bad experience with Ashford hobby!! I have had several dealings with him without even a blemish. Robert has always done right by me, and has always shipped super fast when parts are in stock. When there not he either calls me or sends an email.
still fishing
ALBERTO is offline   Reply With Quote
Old 11-05-2005, 07:48 AM   #4
Tech Addict
Join Date: Nov 2003
Location: Pa
Posts: 574
Trader Rating: 4 (100%+)
Send a message via AIM to rcguy2477

Ashford has always been great for me. Try contacting him to get the sway bar.
1989 Mazda Rx7
greddy t04b, megasquirt ecu, PlX wideband, 12x28x3 fmic, 50mm hks clone wg, ssqv bov, Safc, ss oil lines, walbro fuel pump, tubo intake manifolds, ssac exhaust manifold, 3" dp, 550cc primary/720cc secondary injectors, etc.
rcguy2477 is offline   Reply With Quote
Old 11-05-2005, 07:52 AM   #5
Tech Rookie
Backfire's Avatar
Join Date: Jan 2003
Posts: 19

Robert is generally easy to get a hold of. I believe he was going to be closed for part or all of this past week because he was travelling to a race. I would guess that is why you have not heard back from him. Try him early next week and I would guess you get a prompt response.
Backfire is offline   Reply With Quote
Old 11-05-2005, 08:39 AM   #6
Tech Champion
Join Date: Sep 2002
Location: Chicago Illinois USA
Posts: 9,106
Trader Rating: 16 (100%+)
Send a message via ICQ to Solara Send a message via AIM to Solara

I am garantee you that he is NOT at his office or somehow that he cannot get your message or return your phone call (someone already said he was away for race...)......for other places/hobby shop, I am not sure....but that is so not ROBERT and definitely not ASHFORD.
Solara is offline   Reply With Quote
Old 11-05-2005, 02:17 PM   #7
Tech Champion
Join Date: Oct 2004
Location: Long Island, NY
Posts: 7,211
Trader Rating: 2 (100%+)

Ashford Hobbies is one of the best mail order houses in the country. Robert has been in the hobby many years and knows how to treat people.

Robert is in Kissimme, Florida for the ROAR fuel on road nationals. He probably left about a week ago, about when you tried to contact him. Give him till like Wednesday to get back and try to contact him then. I'm sure he'll straighten things out.
jiml is offline   Reply With Quote
Old 11-05-2005, 02:41 PM   #8
Tech Elite
Mr. Shookie's Avatar
R/C Tech Charter Subscriber
Join Date: Sep 2004
Location: The Wilderness
Posts: 4,711
Trader Rating: 9 (100%+)
Send a message via AIM to Mr. Shookie Send a message via MSN to Mr. Shookie

I think that is true for most mailorder houses across the nation...
THey have great customer service but they also race big races and they can be out of the area for awhile...
Places like EAMotorsports does alot of these big races but Eric puts a nice big note on the website and on RC tech so people know that no orders will be shipped during his absence...
Maybe Robert forgot to mention on the site that he would be out of town for a while...It is unlike him...I have done a few orders and had nothingbut great service...
Hope that you will have more patiance on your next order...
-Shookie <><
All who love the LORD JESUS I praise with you.1 Cor 10:31
Team HOLY Rollers (Team Manager)
The Church is a Hospital for Sinners not a Museum for Saints.
RcTech Feedback <>< RC Tech Subcriber #92
Mr. Shookie is offline   Reply With Quote
Old 11-05-2005, 03:30 PM   #9
Tech Rookie
Join Date: Oct 2005
Posts: 14

no, thats ok...this whole thing was just full of misunderstandings. Now I really feel sorry to you... I was not really upset because the order was not correct. I felt bad cause I thought I was being ignored.
And since there was no way to contact you, I thought you may respond me if I post things up in here.
My apology for being impatient.
I alreay ordered parts from some other place ,so you dont have to worry about corrections.
Good luck at the nationals
rcist78 is offline   Reply With Quote
Old 11-05-2005, 03:31 PM   #10
Tech Elite
Team Speedy's Avatar
Join Date: Mar 2005
Location: South Eastern, PA
Posts: 2,066
Trader Rating: 42 (100%+)

Well, I dealt with Robert many, many times over the last two years. He was always helpful and responsible. Ships out on time and never had a problem with it. Always got what I needed when I needed it. Rob isn't the type of person that would screw you over at all. Like others side, he does do big events often. And I believe 1/8 scale nitro was his thing. Generally speaking, he's quite easy to get a hold of easily. Just give him a call, leave a message if not responding and I'm sure he will call you back. If not Pm on here, I can try and dig for his PM address if needed. Knowing Rob, I'm sure he will try his hardest to make things right. Its worked with me many times. Good luck with the cause. I'm sure a phone call and a message is all you need. He should reply back within time. He's always at the shop till about 9ish most days so a call is all you need to talk to him. Hope this works for you!
RcAmerica | Xray | Hudy |
Team Speedy is offline   Reply With Quote
Old 11-05-2005, 08:23 PM   #11
Tech Fanatic
Charlie O's Avatar
Join Date: Dec 2003
Location: Corona, Ca
Posts: 739

It's pretty irresponsible to leave your business unattended, he should always have someone to cover for him, and dont tell me he cant use his cell phone to retrieve his messages from the answering machine! i to would have no patience with a proprietor like that, nothing personal about this company, i would say the same about any other, Trinity has some pretty bad customer service also. if you dont think i am important enough to return a call or reply somehow then thats the last time i would deal with you.
Charlie O is offline   Reply With Quote
Old 11-05-2005, 10:28 PM   #12
Tech Regular
Join Date: Aug 2003
Location: hamilton,ohio
Posts: 357

why did you delete you're original post? ashford is the only online vendor i have ordered from and robert went out of his way to find a hard to get engine and pipe for me last spring. without the details i can't tell how long you have waited. just from the deletion of the post, i think you felt you made a mistake by posting the complaint to begin with?

charlie o, ashford is a small business. robert isn't just some order taker answering the phone and shipping product. he knows his stuff. getting that expertise requires some actual wheel time.i wish i knew the details of how long rcist78 has waited but i bet is wasn't long. comparing ashford to trinity really isn't fair. trinity is big. ashford is small and specialized.
sedanaddict is offline   Reply With Quote
Old 11-06-2005, 12:57 AM   #13
Tech Rookie
Join Date: Oct 2005
Posts: 14

all right, I deleted because I felt it is a little too harsh to compare ashford to other online shops.Actually I wanted to delete the whole thread but I did not know how to... If anyonw know how to, please let me know...
well.. If you really have to clarify who's fault this is.. Defenately I am not not the one who made mistake.I am not saying it is Robert's fault. It is just there was misundestanding. since sedanaddict wants to know how long I ve waited....I have waited respond for almost a week.
It does not matter if it is a small business or not and I know Robert isn't just some order taker. and now, I understand his situation which some cumstomers still may not tolerate. But it is still a business, a real world. money goes around. No matter how big or what kind of business they run, they should be prepared for customers more professionally.
I am not a friend of Robert. I do not know what is going on with Robert.
I am only a customer who received a package that has an item missing, and an item that does not fit which I was told it would, and waiting for the respond for almost a week. well. I dont wanna begin the whole thing again. Im not gonna get refund for good..
I am sure Robert is a nice person and I was a little impatient about this.
and I appreciate Robert for understanding me from a customer's view.
I wish him best luck with his business. I just want him to be more prepared when he is not there.
well... Does anyone know how to delete this whoe thread?

Last edited by rcist78; 11-06-2005 at 01:10 AM.
rcist78 is offline   Reply With Quote

Similar Threads
Thread Thread Starter Forum Replies Last Post
Wishing Happy 230th birthday to the U.S.M.C. Marcos.J Chat Lounge 8 11-24-2005 03:40 PM
wishing for no more victims rcist78 Electric Off-Road 3 11-05-2005 03:32 PM
wishing for no more victims rcist78 Nitro On-Road 8 11-05-2005 03:28 PM
NYC Radio Station HOT 97 Makes Fun of DEAD Tsunami Victims :( 403forbidden Chat Lounge 16 01-28-2005 03:32 PM
Donate now to help Victims of Tragedies! steven7 Chat Lounge 0 10-21-2004 05:57 AM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

All times are GMT -7. It is currently 03:22 AM.

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net