Hudy's response to a scratched product
08-09-2013, 09:12 AM
#17
I don't think it's unreasonably to expect a product from a luxury brand to not have cosmetic flaws when you pay easily double for it. Nothing I've ever purchased from them has been scratched up out of the package. The whole reason Hudy and XRay are who they are is because they make no compromises on quality.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
08-09-2013, 09:27 AM
#21
I don't think it's unreasonably to expect a product from a luxury brand to not have cosmetic flaws when you pay easily double for it. Nothing I've ever purchased from them has been scratched up out of the package. The whole reason Hudy and XRay are who they are is because they make no compromises on quality.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
08-09-2013, 12:51 PM
#24
I don't think it's unreasonably to expect a product from a luxury brand to not have cosmetic flaws when you pay easily double for it. Nothing I've ever purchased from them has been scratched up out of the package. The whole reason Hudy and XRay are who they are is because they make no compromises on quality.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
Anyway, that said, my Hudy setup stuff is scratched all to hell from years of use. It will happen quickly. If you think you're going to take them apart each time and put them away in your pretty case, you won't use them often. I keep mine assembled and in a dedicated section of my pit box. They're tools. Tools never look pretty for long.
It's disappointing they came pre-scratched, but it's probably not worth the trouble of holding their feet to the fire. XRay has an army of 1 million nuthuggers ready to defend them online, so you're not going to get a fair response here. And if you do manage to get replacements, they're going to look just like the ones you've got now if you actually use them.
That said. I just bought a used Hudy setup station with some scratches. It is more precise than my Integy setup station. Well I will now be selling my Integy setup station that still looks brand spanking new.
08-09-2013, 03:39 PM
#25
A Ferrari is a terrific running Car just like an Xray T4, but I don't think we Care if the alignment tool that made the Ferrari go straight is scratch free, and so we shouldn't Care about scratches on a hudy tool unless it fails to make your T4 go straight !!!!!!! Keep the OCD in Check son !!!!!!
08-09-2013, 08:45 PM
#28
I have to disagree with most of you here. The point of buying something new (regardless of price point) is the fact that it's new. Any tool will get nicked and scratched from use. As a RC hobbyist and mechanic hobbyist, I want my tools NEW and unscratched when I pay for new and unscratched tools. Raise your hand if you'd pay 100% new asking price for any new vehicle that was scratched or dented. If you raised your hand, I have a bridge for sale....
08-10-2013, 04:52 AM
#29
Exactly. If I was sinking the sort of dollar that Hudy ask for their stuff, I'd expect it to be perfect. Same with anything from any brand. If its defective (either physically or cosmetically), I'd expect a discount/refund/replacement.
Thats why Tower call it a ''scratch and dent'' sale, not ''brand spanking new'' sale.
Thats why Tower call it a ''scratch and dent'' sale, not ''brand spanking new'' sale.
08-10-2013, 07:14 AM
#30
R/C Tech Elite Member
iTrader: (1)
Exactly. If I was sinking the sort of dollar that Hudy ask for their stuff, I'd expect it to be perfect. Same with anything from any brand. If its defective (either physically or cosmetically), I'd expect a discount/refund/replacement.
Thats why Tower call it a ''scratch and dent'' sale, not ''brand spanking new'' sale.
Thats why Tower call it a ''scratch and dent'' sale, not ''brand spanking new'' sale.
when i pay the kind of money that Hudy asks for their products, that gives me the right to damage it myself in my own time...if i want items from a scratch and dent sale then i will order as such. when i want new and pristine ..then i pay Hudy's price