R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric On-Road

Reply
 
Thread Tools Search this Thread
Old 07-12-2013, 01:45 PM   #1
Tech Adept
 
Join Date: Jan 2010
Location: Ft. Myers
Posts: 125
Default Why doesn't trinity list a phone number?

Why is Trinity the only RC company on the planet that does not list a phone number? Hats off to Ernie that is great customer service he does not want to be bothered by stupid calls. Calls like my brand-new battery doesn't work or my kill shot just blew up right out of the box that sort of thing anyone know a good # for them?
voltar is offline   Reply With Quote
Old 07-12-2013, 01:58 PM   #2
Tech Adept
 
DeanV's Avatar
 
Join Date: Jul 2011
Location: Gilbert, AZ
Posts: 127
Trader Rating: 6 (100%+)
Default

Quote:
Originally Posted by voltar View Post
Why is Trinity the only RC company on the planet that does not list a phone number? Hats off to Ernie that is great customer service he does not want to be bothered by stupid calls. Calls like my brand-new battery doesn't work or my kill shot just blew up right out of the box that sort of thing anyone know a good # for them?
Try this 386-668-7771
It was on the bottom hidden in their letterhead.
ROAR Settlement Letter

Dean
__________________
ARC R11
XRAY T4 VTA
XRAY X12 2016
DeanV is offline   Reply With Quote
Old 07-12-2013, 02:30 PM   #3
Tech Lord
 
wingracer's Avatar
 
Join Date: Nov 2007
Posts: 12,861
Trader Rating: 24 (100%+)
Default

Quote:
Originally Posted by voltar View Post
Why is Trinity the only RC company on the planet that does not list a phone number? Hats off to Ernie that is great customer service he does not want to be bothered by stupid calls. Calls like my brand-new battery doesn't work or my kill shot just blew up right out of the box that sort of thing anyone know a good # for them?
Specifically because of how many calls like that they would get. If they aren't going to do anything about it anyway, why take the calls?
__________________
Sean. Certified speed crazed mowron.
Team Shepherd USA
www.ashfordhobby.com
wingracer is offline   Reply With Quote
Old 07-12-2013, 03:51 PM   #4
Tech Master
 
IndyRC_Racer's Avatar
 
Join Date: Jul 2006
Location: Indianapolis
Posts: 1,820
Trader Rating: 9 (100%+)
Default

I just checked the Trinity website for contact or support info. I was underwhelmed. You can always send a snail mail complaint to their P.O. Box......lol
__________________
I'm currently racing VTA. Check here for rules/info: http://www.usvintagetransam.com/
IndyRC_Racer is offline   Reply With Quote
Old 07-12-2013, 05:10 PM   #5
Tech Master
 
idbdoug's Avatar
 
Join Date: Oct 2006
Location: Above FltLevel300
Posts: 1,562
Trader Rating: 33 (100%+)
Default

Never had a problem with contacting trinity via phone.
idbdoug
idbdoug is offline   Reply With Quote
Old 07-12-2013, 05:40 PM   #6
Tech Champion
 
RedBullFiXX's Avatar
R/C Tech Elite Subscriber
 
Join Date: Mar 2003
Location: Intergalactic Planetary
Posts: 6,542
Trader Rating: 34 (100%+)
Default

Quote:
Originally Posted by idbdoug View Post
Never had a problem with contacting trinity via phone.
idbdoug
Are you an attorney by chance ?

__________________
--> 12th scale Information Source <--

"Men do not quit playing because they grow old; they grow old because they quit playing."
― Oliver Wendell Holmes Jr.
RedBullFiXX is offline   Reply With Quote
Old 07-12-2013, 07:54 PM   #7
Tech Master
 
idbdoug's Avatar
 
Join Date: Oct 2006
Location: Above FltLevel300
Posts: 1,562
Trader Rating: 33 (100%+)
Default

Quote:
Originally Posted by RedBullFiXX View Post
Are you an attorney by chance ?

Nope, but deal with allot of Federal Stuff, LOL
idbdoug
idbdoug is offline   Reply With Quote
Old 07-12-2013, 09:37 PM   #8
Tech Master
 
Jerz616's Avatar
 
Join Date: Oct 2011
Location: Dallas,TX
Posts: 1,045
Trader Rating: 49 (100%+)
Default

I got their email off the website and sent them one about my killshots endbells. Jim dieter returned the email the next day. Had 2 replacements 3 days later. So to me that's excellent customer service.
__________________
Ryan Gracey

XRAY T4'14/ORCA VXX/ORCA TX 5.0
XRAY XB8'14
Jerz616 is offline   Reply With Quote
Old 07-13-2013, 07:46 AM   #9
Tech Elite
 
NolanP's Avatar
 
Join Date: Apr 2012
Location: Westmont
Posts: 2,426
Trader Rating: 8 (100%+)
Default

Quote:
Originally Posted by Jerz616 View Post
I got their email off the website and sent them one about my killshots endbells. Jim dieter returned the email the next day. Had 2 replacements 3 days later. So to me that's excellent customer service.
Yeah there is a warranty sheet on the website that lists Dieter's email info. He is usually pretty good unless he is out traveling with the team.
__________________
Mod Touring Car
Mod 12th
Nitro TC
Nitro GT
Wheeler and Mod Buggy
NolanP is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 04:14 PM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net