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Old 04-18-2012, 07:20 AM   #1
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Default Hobby Shop Alert

Hi, just wanted to alert everyone about RC Toro hobby shop. I purchased
an Audi A5 Body and he double charged for the item twice. His service
is horrible, 2 weeks to ship the order, does not answer any e-mails.
Buy from him at your own risk,
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Old 04-18-2012, 08:39 AM   #2
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RC Toro used to have its own thread here on RCTech. Strange.
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Old 04-18-2012, 08:43 AM   #3
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You know what? I came really close just now to ordering some parts on RC-Toro, and then I remembered that I had just read about that website somewhere.

Guess I'm not ordering from them.
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Old 04-18-2012, 02:59 PM   #4
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How could you have been charged twice when you have to review the total before purchasing in a online shopping cart?

Did you accidentally hit the buy button twice on the body, didn't realize it listed 2 in your order amount? Then didn't bother to check your total wasn't 15-20 off from what you expected??

Did you do one of these?
http://www.rc-toro.com/product_info....oducts_id=3196

Where is says specifically TWO Bodies? So did it show like $60 versus $30? Or where you expecting like $15?
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Old 04-18-2012, 03:06 PM   #5
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Wow, I hope you're not official customer service... Customer is always right, even if its their mistake. Politely clarifying a situation and offering options for assistance to rectify in both parties best interest is the proper response.

Customer bitches, right or wrong. Good CS takes it, offers solutions, and wins the customer back.

Not all online shopping carts charge cards in real time through a payment gateway... a customer can submit one order, and be double charged... if you're living in a world that just because you had it in your browser correct means an order is going to be charged and processed correctly every time without fail , i want what you're smoking.
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Old 04-18-2012, 03:14 PM   #6
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Thankfully no. I do know the number one thing they do teach to CS representatives. The customer is always right is a misnomer. You work with the customer; you discuss the issue they have. But, it does not mean the customer was correct.

But I would like to hear his response. Maybe his situation is as you describe. Maybe it wasn't. I have however never been personally to a site where you are charged later. If he was charged later and it did not correspond to his checkout amount (which should under most systems including the cart system they use at that site sent an email so he has actual proof). He has a valid reason to give to his bank to stop the charge if Toro is being a douche.

There is also a flaw in your excuse. If it was the gateway that double charged. Why did they double charge that one item? How would they know that one item versus the total amount?

Personally, with unknown sites that I use the first time. I always attempt to do paypal when there is the option. As it is charged at the time of checkout, and its somewhat easier to start a complaint process as all the data is right there for them to see.
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Old 04-18-2012, 03:26 PM   #7
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2 weeks to ship is pretty bad no matter the charge situation IMO.
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Old 04-18-2012, 03:30 PM   #8
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Quote:
Originally Posted by Lessen View Post
2 weeks to ship is pretty bad no matter the charge situation IMO.
That is agreed by all.
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Old 04-18-2012, 10:32 PM   #9
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Quote:
Originally Posted by jhhack View Post
Wow, I hope you're not official customer service... Customer is always right, even if its their mistake. Politely clarifying a situation and offering options for assistance to rectify in both parties best interest is the proper response.

Customer bitches, right or wrong. Good CS takes it, offers solutions, and wins the customer back.

Not all online shopping carts charge cards in real time through a payment gateway... a customer can submit one order, and be double charged... if you're living in a world that just because you had it in your browser correct means an order is going to be charged and processed correctly every time without fail , i want what you're smoking.
Customer service is very important. But, I personally can't stand the quote" the customer is always right". Thats just BS. Most people now a days can't step up and say I made a mistake. Always want to pass the buck onto someone else. Or expect the business owner to kiss their Ass. Only in America
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Old 04-19-2012, 08:14 AM   #10
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Quote:
Originally Posted by MrUnlimited View Post
RC Toro used to have its own thread here on RCTech. Strange.
I believe that RCTECH raised the rent (really high) so some sellers probably opted out.
But that does not excuse, over two weeks shipping and not returning emails.

While on line shopping is convenient, I try to buy from the LHS. I guess I'm old school and like to have the item in my hands.
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Old 04-19-2012, 08:23 AM   #11
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I order from China and Japan all the time two weeks is nothing. I realize this is probably not the case here. Im just saying that two weeks is not a long time to wait for RC parts.
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Old 04-19-2012, 09:08 AM   #12
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Quote:
Originally Posted by snoopyrc View Post
I order from China and Japan all the time two weeks is nothing. I realize this is probably not the case here. Im just saying that two weeks is not a long time to wait for RC parts.
He meant to get the package to the post office.
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