GSPOT

iTrader: (62)

CRASH Protection Guarantee!
ProTek RC offers a 50% Damage Replacement program for one (1) year after original purchase date on all batteries that have been damaged due to impact, over-discharging, or improper charging that have not been modified or disassembled. The damaged battery will be replaced by a comparable battery at 50% off of its retail cost.

ROFLMAO.....

Kraig

iTrader: (81)

I changed the thread title to better reflect the customers experience.

S.Stew

iTrader: (13)

So next time buy protek batteries...

Lessen

iTrader: (2)

Your thread is supposed to be about Orions customer service regarding Orions policys. You cannot fairly judge company X customer service based on company Z polices.

As a paying customer you have solely responsible for deciding which companies you do business with. As far as I can tell, the only party that has made a mistake in thus situation is you. You have all the right in the world to take your pocketbook elseware next time.

oXYnary

iTrader: (4)

I have never heard of this. Is the esc was off, there shouldn't have been a complete circuit.

Second, what self protect? Are you saying they have a integrated fuse in their packs? Not only would that add undue resistance, why put a fuse in if its not replaceable?

haywood

iTrader: (49)

Split the case and resolder and go race! It's that simple!

FauxMako

Your problem doesn't fit any of those 3 categories. You didn't have an impact. You didn't over-discharge. You didn't improperly charge. I'm assuming you didn't modify it or disassemble it. But, your problem doesn't fall into their 50% Damage Replacement program.

You connected it backwards.

Now, you could lie and take advantage of them, but that's just abusing the policy and, if enough people do it, will eventually get the policy removed or changed.

Twism86

iTrader: (4)

Caveat emptor........

Twism86

iTrader: (4)

Red goes with.... uhhh.. errrr... black???

GSPOT

iTrader: (62)

I LOVE IT....

like i have said...i am not here to scam...nor ever have been... i jus felt as though maybe they should have offered something....thats my point...its not like i havent supported them

but its all good...

(its not like i wanted to intentionally damage my battery..) i would rather be racing with it

CarbonJoe

This ^

infanterene

iTrader: (18)

.

Vincent_Diesel

iTrader: (2)

So I had an Orion WTS 90C LiPo battery slowly lose it's performance over the last 6 months. Overall the battery was great and the concept itself (Weight Transfer System) is cutting edge. This was my first Orion product ever.

In this hobby things will go bad. Some at the expense of the user and some at the expense of the manufacturer. In my case the battery itself was deemed defective.

I called Tom at Orion support on a Sunday afternoon. I explained the problem and at the end of the call he gave me a few pointers and issued me a replacement product. It arrived in 3 days.

So far I support Tekin and give props to Orion because these 2 companies have served me very well. I just thought I would give credit to these companies because they have stood behind their product when I have dealt with them personally.

My hope is that when good things happen the word spreads as many of us know that when bad things happen there is no shortage of opinions. I can't speak for all but from my experience Orion rocks.

Thanks Orion.

NolanP

iTrader: (8)

So let me ask you a question. If you own a car and did your own oil change and forgot to fill the oil back up and blew up the engine would you expect your dealer to buy you a new engine cause you bought the car?

Why should they have offered something for free?(I also mean any discount as well) Just trying to pick your brain. I work in the Customer service field too in the auto industry and people seem to think that they should get it for free all the time and I don't get it.

Mi4cxl

Your own fault. Orion shouldn't have to help you in any way. Deal with it.