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Old 01-17-2011, 04:46 AM   #1
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Default GM RACING/ GRAUPNER CONTACT

Hi All,

I wonder if any one have contact for Stefan Graupner, I have some problem with GRAUPNER that sell GM Racing Products, because My order is Paid but the goods is never come over a month long.
I tried to send email to their marketing but they never reply, like don't have responsibilities.
Thank you

Regards,
Asdi
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Old 01-17-2011, 10:11 AM   #2
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Actually Graupner donīt sell to the public directly just to shops. How is it possible you ordered from them? Or did you have something for repair to their service department?
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Old 01-17-2011, 10:48 AM   #3
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Quote:
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Actually Graupner donīt sell to the public directly just to shops. How is it possible you ordered from them? Or did you have something for repair to their service department?
Yes, Actually I'm their Dealer.
That make even worse ya.. Even I'm as a Dealer don't get any attention.
I have send many email to their sales manager Florent Baudoin, Claudia Presfeund, and other Graupner email, but until now I never received any reply.
The problem is start when Claudia is failed to follow my shipping instruction, I notify the address is changed but 3 days later still send to wrong address. They claim shipping by FEDEX. My payment transaction is 10-12-2010.
So I think I have to reach higher level than Sales manager only to solve this problem.
I don't want to make bad image for any one but I'm tired waiting without any progress or any report.
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Old 01-17-2011, 11:28 AM   #4
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Maybe you should contact Martin Hofer at the GM thread. Maybe he can help you.
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Old 01-17-2011, 11:36 AM   #5
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Maybe you should contact Martin Hofer at the GM thread. Maybe he can help you.
Ok. Thank you. I'll try.
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Old 01-17-2011, 04:10 PM   #6
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Hi

I suggest you call up Graupner directly to get an answer...


Graupner GmbH & Co. KG
Henriettenstrasse 94-96
D-73230 Kirchheim / Teck
Tel. (+49) 1805472876


Hope the helps

I've never had any issues with Ordering directly from Graupner, sorry to hear you've experienced issues

Luke
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