Go Back  R/C Tech Forums > General Forums > Electric On-Road
GM RACING/ GRAUPNER CONTACT >

GM RACING/ GRAUPNER CONTACT

GM RACING/ GRAUPNER CONTACT

Old 01-17-2011, 03:46 AM
  #1  
Tech Regular
Thread Starter
 
v12xc's Avatar
 
Join Date: Jan 2002
Posts: 383
Default GM RACING/ GRAUPNER CONTACT

Hi All,

I wonder if any one have contact for Stefan Graupner, I have some problem with GRAUPNER that sell GM Racing Products, because My order is Paid but the goods is never come over a month long.
I tried to send email to their marketing but they never reply, like don't have responsibilities.
Thank you

Regards,
Asdi
v12xc is offline  
Old 01-17-2011, 09:11 AM
  #2  
V12
Tech Elite
iTrader: (1)
 
V12's Avatar
 
Join Date: Nov 2001
Posts: 2,681
Trader Rating: 1 (100%+)
Default

Actually Graupner donīt sell to the public directly just to shops. How is it possible you ordered from them? Or did you have something for repair to their service department?
V12 is offline  
Old 01-17-2011, 09:48 AM
  #3  
Tech Regular
Thread Starter
 
v12xc's Avatar
 
Join Date: Jan 2002
Posts: 383
Default

Originally Posted by V12
Actually Graupner donīt sell to the public directly just to shops. How is it possible you ordered from them? Or did you have something for repair to their service department?
Yes, Actually I'm their Dealer.
That make even worse ya.. Even I'm as a Dealer don't get any attention.
I have send many email to their sales manager Florent Baudoin, Claudia Presfeund, and other Graupner email, but until now I never received any reply.
The problem is start when Claudia is failed to follow my shipping instruction, I notify the address is changed but 3 days later still send to wrong address. They claim shipping by FEDEX. My payment transaction is 10-12-2010.
So I think I have to reach higher level than Sales manager only to solve this problem.
I don't want to make bad image for any one but I'm tired waiting without any progress or any report.
v12xc is offline  
Old 01-17-2011, 10:28 AM
  #4  
V12
Tech Elite
iTrader: (1)
 
V12's Avatar
 
Join Date: Nov 2001
Posts: 2,681
Trader Rating: 1 (100%+)
Default

Maybe you should contact Martin Hofer at the GM thread. Maybe he can help you.
V12 is offline  
Old 01-17-2011, 10:36 AM
  #5  
Tech Regular
Thread Starter
 
v12xc's Avatar
 
Join Date: Jan 2002
Posts: 383
Default

Originally Posted by V12
Maybe you should contact Martin Hofer at the GM thread. Maybe he can help you.
Ok. Thank you. I'll try.
v12xc is offline  
Old 01-17-2011, 03:10 PM
  #6  
Tech Addict
 
Luke Hobson's Avatar
 
Join Date: Jul 2005
Location: newark, nottinghamshire, UK
Posts: 526
Default

Hi

I suggest you call up Graupner directly to get an answer...


Graupner GmbH & Co. KG
Henriettenstrasse 94-96
D-73230 Kirchheim / Teck
Tel. (+49) 1805472876


Hope the helps

I've never had any issues with Ordering directly from Graupner, sorry to hear you've experienced issues

Luke
Luke Hobson is offline  

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.