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Old 05-24-2004, 02:11 PM   #1
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Thumbs down Reedy Quasar Pro Recall, 21 BUSINESS DAYS TURNAROUND

Well, I gave AE a call on the number they gave, boy, that guy answering the phone couldn't have been any more rude! And on top of that, don't expect to see your charger for 14 to 21 BUSINESS DAYS.

I still can't get over how rude that guy was, I think I may have to give Losi a call and see how the treatment is with them. No need to spend my dollars with anyone acting like a$$holes.

Last edited by Cain; 05-26-2004 at 05:46 AM.
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Old 05-24-2004, 02:22 PM   #2
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What did the customer service say?
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Old 05-24-2004, 02:32 PM   #3
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Basically its how he said it.

I called and told him that I wanted to know what the turn around would be like and had this tone in his voice like I just took him away from the superbowl.

I then had this weird pause and I asked him was there something I need to give him and he was like "Your Name" in the rudest tone, threw me for a loop.

Funny thing is I just got off the phone with MRC and they couldn't have been nicer, even offered to CALL ME BACK when they had the info I needed on there dime. Nice.

But its all good. Honestly, I can just as easily run an X-Ray instead of a TC3 or a BK2 instead of a B4 and get better service than that and still be competitive.
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Old 05-24-2004, 02:50 PM   #4
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i also called AE....not the 800 numbers though.

the guy said the 800 numbers are just for info and no one will answer....so what's the point of the 800 number? ....nothing because the recorded message says the same thing as the website and it tells you to look at the website for info.

the response i got from whoever answer was pretty much the same....not really helpful and it sounded like i was wasting his time asking questions.

overall i'm pretty disappointed in the service from AE....when i finally recieve my charger back i plan to sell it along with my tc3.
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Old 05-24-2004, 03:02 PM   #5
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what is really sad is that I LIKE there vehicles.
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Old 05-24-2004, 03:17 PM   #6
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wow! i'm shocked. when i went in there to get my charger fixed they where so nice. they said that i would have to leave it over night, but then this guy passed buy and said that he could fix it right now beacuse they dicide to do that in a meeting that they just had.

there is one guy that i had problems with before thought i think it is the same guy u are talking about he was really rud and didn't help at all.
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Old 05-24-2004, 03:22 PM   #7
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not really related but the people at my bank are very rude too. they act like they're doing you a favor when you cash a check or whatever. i'm taking my money out of that bank and going with another. just email associated and tell them you'll never buy anything from them again... can't hurt.
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Old 05-24-2004, 03:33 PM   #8
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I posted to there board about it. I believe the guy's name was Don or something like that.
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Old 05-24-2004, 04:03 PM   #9
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Strange. I have raced with Donn and known him for a couple of years now. One of the nicer people in R/C. Maybe you just caught him at a bad time?
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Old 05-24-2004, 04:09 PM   #10
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Its monday and I can only imagine how many people have called asking that question. Cut them some slack. They could have just not even bothered with the recall.
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Old 05-24-2004, 04:15 PM   #11
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This is all making me really sad, I too like some of associated products. I was even considering putting off my next TC purchase till associated unveiled its next ride, but now not so sure. Things must be really getting sour at AE since I've read postings that they are treating Mike Reedy like total crap, and with Billy Easton gone, things must be really, really bad. Now reading the problems some people are having with this recall is horrible! AE should be thanking every customer who calls for even buying there charger in the first place, and give honest quick answers to some of there devoted fans. Its just good business thats all, No need to bite off the hands that are feeding them!
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Old 05-24-2004, 04:43 PM   #12
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david - it's a defective product sold to their most valuable customers; those who have already, and probably will continue, to support ae and their products.

when doing a product recall with your core customer base, you don't make excuses for poor service, you raise expectations and drive customer satisfaction.

i work in a customer service environment, call repetition and quantity have no bearing as to the level of service we provide. customers expect (and deserve) to be treated professionally. if my people can't do that, then they're in the in the wrong field. i'm not saying anyone should be fired, i'm simply saying that customer relations is being negatively impacted by the perceived treatment customers. i'm confident associated will address this issue appropriately.

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Old 05-24-2004, 04:59 PM   #13
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I agree with gee-dub. The companies like AE have been able to be in a good business for a long time because of people like us supporing the industry.
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Old 05-24-2004, 06:16 PM   #14
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I guess thats what bothers me. I only called to have one question, and AE was the one that gave me the number to call. Its not like they couldn't have posted 14 to 21 business days before you get it. But they wanted me to call and check I guess.
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Old 05-24-2004, 06:27 PM   #15
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Have any of you guys modded or changed your charger. I want to get mine updated but I chaged my display. I'm afraid they won't support it becaused I opened it up. The funny thing is my Quasar has never overcharged any of my cells. What should I do?

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