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Old 11-03-2009, 09:29 AM   #1
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Angry Amainhobbies.com shipping trouble

I made a order in 28 October with Express mail with Amain, it cost me 60USD.
A day after they e-mail me with track and bill, but i have saw they just made just with Priority mail.
And until today(6 days after) my order didn't show up yet.
I e-mailed them but nothing replied yet, what can i do?
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Old 11-03-2009, 09:33 AM   #2
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Call them.
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Old 11-03-2009, 09:34 AM   #3
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when iv had issues i called 8007052215. hopefully they will work the prob out. goodluck
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Old 11-03-2009, 09:41 AM   #4
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Call them.
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when iv had issues i called 8007052215. hopefully they will work the prob out. goodluck
Sorry, i am not from US.
I could tell you i have ordered some Sorex tyres before.
In fact they didn't say if is old or new version compound so i guest must be yellow package versions, unfortunately they gave me pink version, since that time i never ordered anymore tyre from them, honestly!
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Old 11-03-2009, 09:54 AM   #5
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Quote:
Originally Posted by mac853 View Post
I made a order in 28 October with Express mail with Amain, it cost me 60USD.
A day after they e-mail me with track and bill, but i have saw they just made just with Priority mail.
And until today(6 days after) my order didn't show up yet.
I e-mailed them but nothing replied yet, what can i do?
I have sent this to our customer service department. However I need to get your full name or email address so we can track down the order, or the order number. Please email it to me - [email protected]
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Old 11-03-2009, 10:11 AM   #6
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I have sent this to our customer service department. However I need to get your full name or email address so we can track down the order, or the order number. Please email it to me - [email protected]mainhobbies.com
I don't know why you asked it, i have surely spent my money for nothing then is unrecoverable.
Anyway i did it already!
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Old 11-03-2009, 10:21 AM   #7
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Sounds like they are trying to help you out. You need to cooperate. Now you say you did it before, story is changing that reduces your credibility.
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Old 11-03-2009, 10:22 AM   #8
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So, you complain about the service, and then when the CEO of the company himself answers your post and asks for more information so he can check out the problem, you refuse?? I don't get it... how much more help do you want?
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Old 11-03-2009, 10:26 AM   #9
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Originally Posted by kendallb View Post
I have sent this to our customer service department. However I need to get your full name or email address so we can track down the order, or the order number. Please email it to me - [email protected]
Now thats customer service!
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Old 11-03-2009, 10:28 AM   #10
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Most likely a random human mistake, things like this happens in every business time to time, Amain usually have a top notch service, one of the best shops out there. I think such a big company as AmainHobbies should be able to find a satisfying way to make it up to you for their mistake.
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Old 11-03-2009, 10:28 AM   #11
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Instead of being happy that he wants to help you complain.
Give them a change to help you.
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Old 11-03-2009, 10:43 AM   #12
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Most likely a random human mistake, things like this happens in every business time to time, Amain usually have a top notch service, one of the best shops out there. I think such a big company as AmainHobbies should be able to find a satisfying way to make it up to you for their mistake.
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Instead of being happy that he wants to help you complain.
Give them a change to help you.
Yes, i am keep looking what else in next.
This is embarassing, in fact i need lot parts which is missing in my car, then the race is this sunday and the entry dead line is on friday.
About my personal frustration, in fact after this race i have to quit from racing for some months, maybe i will return only in the Spring season, due my duty reasons, so as you can see what is my embarassing.
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Old 11-03-2009, 10:49 AM   #13
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I'd give it till friday. Wednesday the earliest. Take 3 days for CC to clear. Priority mail another 3 days, that doesn't included weekends. Check the Tracking # through USPS, Depends on your location in the US. Then again I'm not sure your location by you stating 60USD.
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Old 11-03-2009, 10:58 AM   #14
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Originally Posted by S.Heath View Post
So, you complain about the service, and then when the CEO of the company himself answers your post and asks for more information so he can check out the problem, you refuse?? I don't get it... how much more help do you want?
whats funny is.. he probably expects the CEO to know WHO "mac853" is..
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Old 11-03-2009, 11:08 AM   #15
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Originally Posted by mac853 View Post
Sorry, i am not from US.
I could tell you i have ordered some Sorex tyres before.
In fact they didn't say if is old or new version compound so i guest must be yellow package versions, unfortunately they gave me pink version, since that time i never ordered anymore tyre from them, honestly!
So is the order going outside of US? Which means it is dependent on another country's customs and mail service.
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