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Old 08-20-2009, 10:28 AM   #1
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Default Trinity customer service

Has anyone else had issues with trinity customer service? I have a 17.5 duo that had one of the sensor pins break off so I needed a new sensor. I called trinity and spoke with Chad Phillips and he said they would be in stock in about a week and he would ship it out. After 2 weeks went by I emailed chad without a response back, I just wanted a update. Tried emailing again another week later and no response. I called and spoke with the lady that answers the phone and told her about the situation and she said she would have chad call me. Another week goes by and I still have heard nothing. I by the way made it clear that I dont have a problem paying for the part, I just need it. Finally another week later (These are actual weeks going by, not exagerating) I get a hold of chad and he gets my address and says hes he'll get it out. Well a week goes by and nothing still, so I email him again and say that I have always liked trinity and used alot of their products but have never dealt with their customer service, and asked where the sensor is? He writes me back and says hes sorry for the delay and that the sensor is being shipped. Well this was last tuesday and I still have nothing. Almost 2 months have gone by. I would not have a problem if he told me from the get go that it was going to be 2 months, but I have been lead to believe its coming for the last 7 weeks. Am I being impatient? Does anyone know Chad Phillips at trinity? If so can you ask him whats up? I dont like posting stuff like this on forums but I have been more than patient. By the way I would just buy a new motor but the one I have has barely been used, dont really have the money to spend another 70-80 bucks. You can look at my trader rating and see that I am pretty honest.
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Old 08-20-2009, 10:35 AM   #2
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I dont like posting stuff like this on forums but I have been more than patient.
Then don't post stuff like this on the forums and call them and ask for someone else.

Ask for Lee, he's a good dude and a friend of mine
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Old 08-20-2009, 10:41 AM   #3
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Then don't post stuff like this on the forums and call them and ask for someone else.

Ask for Lee, he's a good dude and a friend of mine
Read what you just quoted from my post. I dont like posting stuff like this BUT I have been more than patient. Theres alot of things I dont want to do BUT need to be done. Im pretty sure I will get alot of criticism from people about posting on here, But I have tried for almost 2 months now so I really dont care at this point whether people think its right to post or not. Hopefully they (Trinity) will read this and make it right, if not, it is what it is.
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Old 08-20-2009, 10:45 AM   #4
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Then don't post stuff like this on the forums and call them and ask for someone else.

Ask for Lee, he's a good dude and a friend of mine
nice advice, adam
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Old 08-20-2009, 10:48 AM   #5
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I guess maybe it shipped by foot(FPS), from Florida. That would make sense.
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Old 08-20-2009, 11:04 AM   #6
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I posted this in the offroad section as well and here is the first response that someone had written

"In all my years of rc racen I have never never heard anything good about trinitys cutomer service. And thats the main reason I do not deal with them. And sure others too feal the same.
I am sorry to hear this. Hopefully the parts is on the way this time."

Well atleast im not the only one.
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Old 08-20-2009, 11:08 AM   #7
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I have not checked , but I'll bet money that none of the above even posted one word about there problems on Tech Talk .....


Talk about barking up the wrong tree !
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Old 08-20-2009, 11:09 AM   #8
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nice advice, adam
What's wrong with calling them up and asking for someone else that may be able to get your issue resolved?

It's much better than going online and bashing said company
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Old 08-20-2009, 11:10 AM   #9
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I always thought "Trinity Customer Service" was an oxymoron.....
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Old 08-20-2009, 11:15 AM   #10
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I have not checked , but I'll bet money that none of the above even posted one word about there problems on Tech Talk .....


Talk about barking up the wrong tree !
WTF is tech talk? Contacting the Actual company by email and phone for almost 2 months without a resolution isnt good enough? Barking up the wrong tree?
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Old 08-20-2009, 11:18 AM   #11
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I always thought "Trinity Customer Service" was an oxymoron.....
I am begining to think it is.
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Old 08-20-2009, 11:18 AM   #12
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Hey Chuck,

PM me your address and I'll send you a spare one I have at home off of an old motor.

EA
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Old 08-20-2009, 11:19 AM   #13
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You don't know what Tech Talk is ?

O-man !
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Old 08-20-2009, 11:21 AM   #14
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Hey Chuck,

PM me your address and I'll send you a spare one I have at home off of an old motor.

EA
Wow, I should have just came on here and asked for one, unbelievable. Less than an hour from a stranger. Amazing, thanks man!!
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Old 08-20-2009, 11:23 AM   #15
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You don't know what Tech Talk is ?

O-man !
What is it, is it a place to post your thoughts on a companies customer service? No? Hmmm....
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