Trinity customer service
08-20-2009, 10:47 AM
#21
Has anyone else had issues with trinity customer service? I have a 17.5 duo that had one of the sensor pins break off so I needed a new sensor. I called trinity and spoke with Chad Phillips and he said they would be in stock in about a week and he would ship it out. After 2 weeks went by I emailed chad without a response back, I just wanted a update. Tried emailing again another week later and no response. I called and spoke with the lady that answers the phone and told her about the situation and she said she would have chad call me. Another week goes by and I still have heard nothing. I by the way made it clear that I dont have a problem paying for the part, I just need it. Finally another week later (These are actual weeks going by, not exagerating) I get a hold of chad and he gets my address and says hes he'll get it out. Well a week goes by and nothing still, so I email him again and say that I have always liked trinity and used alot of their products but have never dealt with their customer service, and asked where the sensor is? He writes me back and says hes sorry for the delay and that the sensor is being shipped. Well this was last tuesday and I still have nothing. Almost 2 months have gone by. I would not have a problem if he told me from the get go that it was going to be 2 months, but I have been lead to believe its coming for the last 7 weeks. Am I being impatient? Does anyone know Chad Phillips at trinity? If so can you ask him whats up? I dont like posting stuff like this on forums but I have been more than patient. By the way I would just buy a new motor but the one I have has barely been used, dont really have the money to spend another 70-80 bucks. You can look at my trader rating and see that I am pretty honest.
Chuck Harris
Chuck Harris
I dont know about you but breaking off a sensor pin sounds like user error.
08-20-2009, 10:51 AM
#24
Chuck,
Don't listen to wild cherry. He does't realize his type of "humor" doesn't translate well in written format. Although, he's very good for B4 advice!
I've been lucky to not have ever had issuse with trinity products, but it's kind of a known rule that they can be a bit lacking.
abailey,
you're comments only seem out of line because of your schumacher affiliation. I would suggest you lose that in a new rctech account for your inside voice comments. Any one of us could be potential or current customers and your comments are far from helpful.
Don't listen to wild cherry. He does't realize his type of "humor" doesn't translate well in written format. Although, he's very good for B4 advice!
I've been lucky to not have ever had issuse with trinity products, but it's kind of a known rule that they can be a bit lacking.
abailey,
you're comments only seem out of line because of your schumacher affiliation. I would suggest you lose that in a new rctech account for your inside voice comments. Any one of us could be potential or current customers and your comments are far from helpful.
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