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Old 01-08-2004, 12:28 PM   #1
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Default tamiya uk complaints register

on the 415 thread a lot of the tamiya drivers were comlaining about the tamiya uk importer 'the hobby company'.
this is for any tamyia uk drivers to post there compaints and examples.
this will then eigther be printed to 'the hobby company' and tamiya japan or e-mailed to them.
we need as many people as possible but they must not be lies, only the truth.

the reason for this is that tamiya's image,repution is being ruined in the uk by the hobby company.
also i want to see spares when i need them for my 400+ kits.
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Old 01-08-2004, 12:36 PM   #2
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When I first got my 414 I rang Hobby Company to ask them for spares and was told that they would NEVER bring spares in for this car but could order them and it wouild take 4 month. I did order them as I did not know about R10 and forgot about them. After finding R10 I ordered from them and had them in 5 days. Seven month later I got an email for HC saying my parts were in !!!!!!!!!

Last edited by alan1467; 01-08-2004 at 01:57 PM.
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Old 01-08-2004, 12:43 PM   #3
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when tamiya won the worlds i enquired about the TRF414M2WCR and the hobby company didnt even have heard of it.

also when parts are in stock it takes on average 3-4 days to come and if not in stock as it seems all the time it takes at least 6 weeks to come.
this is purely unexceptable.

i also phoned for some TRF tamiya shirts and said that tamiya didnt make them.
even though they got them on tamiya usa site.

also they cant find anything without a part number and even when the have the part numbers its eigther not on their computers or not available.
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Old 01-08-2004, 01:15 PM   #4
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you got my vote; either the HC get their act toghether and start getting in performance tamiya cars and parts, at a reasonable price. or they stop sulking about everyone ordering from asia.
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Old 01-08-2004, 01:24 PM   #5
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Default Japan vs. UK 4 Tamiya

Guys,

Do we know that the importers are sulking as a fact or are we just assuming?

Anyway, onto the complaining.

Was quoted 3 months for a ball cup king pin part by the UK distributor - they bring the kits in but not the parts. The person I spoke to clearly had no idea on the Tamiya range of cars and seemed to be using manuals for some of the cars to look up part numbers. They'd be better off using R10s website!!!!
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Old 01-08-2004, 01:28 PM   #6
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Default Re: Japan vs. UK 4 Tamiya

Quote:
Originally posted by keithander
Guys,

Do we know that the importers are sulking as a fact or are we just assuming?

Anyway, onto the complaining.

Was quoted 3 months for a ball cup king pin part by the UK distributor - they bring the kits in but not the parts. The person I spoke to clearly had no idea on the Tamiya range of cars and seemed to be using manuals for some of the cars to look up part numbers. They'd be better off using R10s website!!!!
weather they are or not weve got to do something about the situation for us as tamiya drivers and for tamiya as a team and company.we can accomplish something and what ever the outcome we will know that we were the contributing factor and thats something that we should be proud of.
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Old 01-08-2004, 01:38 PM   #7
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Default Re: tamiya uk complaints register


as some people want to stay annonymouse i will be posting their complaints.

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Old 01-08-2004, 01:41 PM   #8
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The thing is there are plenty more shops in Japan and Hong Kong so if Rainbow ten have to stop shipping overseas or inflate there cherges for overseas customers i for one will go elsewhere but will not be held to ransom by my UK distributer and there inflated prices.
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Old 01-08-2004, 01:42 PM   #9
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Some of the stuff you can buy from Japan isn't even brought in by the importer.

Has anyone ever tried getting spares for a TRF or EVO3 car from the UK distributor? Absolutely useless!!
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Old 01-08-2004, 01:43 PM   #10
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I was actually quoted 8-12 weeks by the UK Tamiya distributor for a spare ball cup king pin for a ta04 racing steering set. This is on the kits they bring in, ie. tao4 trf and on the hop ups they sell in the UK but do they support them? No.

They expect us to stop racing and wait 3 months for a part!

They should let some of the guys that run the local hobby shops do the distribution for Tamiya in the UK as it is currently very very bad indeed and they are missing out on a big sales opportunity.
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Old 01-08-2004, 01:44 PM   #11
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It just really gets my back up that they will let a UK shop sell you a TA04 TRF for 399 (US $730) and yet they won't support it with a part worth about 1

!!!!!!!
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Old 01-08-2004, 01:45 PM   #12
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man if that is true that R10 wont ship outside japan then that sucks bigtime! the distributers in the UK are real bad, they dont even know what TRF stands for (maybe a little exagerreted...lol).
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Old 01-08-2004, 01:45 PM   #13
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Hell your so right there they have no idea at all.
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Old 01-08-2004, 01:46 PM   #14
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that is no exageration.
they are scum.
when RIKO were importing tamiya everyshop had tamiya spares now even 'tamiya specialists' dont have spares.
this country makes me sick.
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Old 01-08-2004, 01:46 PM   #15
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The only issue i have is i am sure the one everyone else has, how can the justify the cost difference between Europe and the rest of the world! A evo 3 s was 500ish over here, in japan or hong kong its 215, and from speedtech rc its 200 at the moment +delivery and any import charges. Sorry but there is no way delivery and import charges would bump the kit cost up to 500. Rick
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