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Old 12-28-2007, 09:12 AM   #1
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Anyone know what's up here? I ordered some scapel stuff from them on the 18th, no reply, no order confermation, no reply to emails. Any info here would helpful. thanks, Be Blessed, Rick
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Old 12-28-2007, 10:05 AM   #2
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Try calling him at 978-337-0429.
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Old 12-28-2007, 12:16 PM   #3
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thanks,I'll give this a try. It's too bad they don't put a number on the web site.
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Old 12-28-2007, 08:31 PM   #4
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When I ordered from them last year I never recieved a notice that my order was recieved but the order did arrived about a week later.
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Old 12-29-2007, 02:11 PM   #5
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I received an email from John last evening, Everything is cool at this point.
Thanks for your help guys. Have a blessed new year!
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Old 12-29-2007, 04:55 PM   #6
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John is good to deal with. never any problems.
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Old 12-31-2007, 07:24 PM   #7
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Hey Guys I called Rick today and left a message. I shipped out a batch of orders on the Dec 20th and 3 orders were not received out of the 12 I sent that day. I am doing everything I can with the post office right now. I will be sending a new order out with a free matched TSR 1500 pack to make up for the delays with the post office. It happens every year at this time and I do my best to fix it. The post office always say give it 30 days. I could never let a customer wait 30 days for a order they should have had in 2-3 days. The emails do not always get through to me so if anyone should ever need me please us the phone number below.

Have a safe and Happy New Year.
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Old 12-31-2007, 07:28 PM   #8
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John, got your message today, thanks for keeping up on this. I'll call you on wednesday, Be Blessed, Rick
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Old 01-07-2008, 01:49 PM   #9
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Just wanted to post the full results of my dealings with John at team Scream.
After he contacted me the first time, we've had two phone conversations concerning my order. Not only did he resend the order (the first one was lost by usps) he sweetened the pot by throwing in additional merchandice! I never asked for these things or for anything for my waiting. He offered one item, then sent two! I was just looking for another place to buy parts for my scapel. John, you've made a customer for life! I'll check you first. Thanks again for going WAY further than you had too! The rc industry needs more like you! Be Blessed, Rick
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