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Old 08-27-2007, 12:29 AM   #1
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Unhappy Get a bad SMC IB4200 pack

Can anyone know how to wake up a dead cell because i get 2 of 6 cell dead.. I charge the pack and always false peak under 2000mah and then i check the cell one by one and found a dead cell...
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Old 08-27-2007, 01:19 AM   #2
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As far as I know, dead cells are dead cells, IB need a good amount of charge in them if you plan to store them 2 weeks or more.
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Old 08-27-2007, 01:31 AM   #3
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As far as I know, dead cells are dead cells, IB need a good amount of charge in them if you plan to store them 2 weeks or more.
Before i assembly the pack i check the battery and some cell has 0 volt so i assembly the cell.. but after assembly i follow SMC procedure for new pack.. but always false peak
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Old 08-27-2007, 01:40 AM   #4
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Quote:
Originally Posted by echo View Post
Before i assembly the pack i check the battery and some cell has 0 volt so i assembly the cell.. but after assembly i follow SMC procedure for new pack.. but always false peak
if you bought it brand new, maybe you can talk to the shop and see what they can do for you.

i had similar case before because i over-discharged the cell.
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Old 08-27-2007, 01:52 AM   #5
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Contact store you bought it or SMC. They usually replace dead cells
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Old 08-27-2007, 02:51 AM   #6
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Default Bad Cells

Contact SMC, I've had a few new packs with bad cells and they've always replaced them.
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Old 08-27-2007, 04:00 AM   #7
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Contact store you bought it or SMC. They usually replace dead cells
I bought new pack directly from Danny SMC and I have email SMC, PM Danny and korgae and i never get a reply from them is already 10 days but i think they dont want responsible for battery they sell to me...
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Old 08-27-2007, 04:17 AM   #8
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Default SMC

Try using that thing with all the buttons on it that you hold up to your ear, e-mail's and pm's isn't the greatest way to get somebodies attention.
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Old 08-27-2007, 04:31 AM   #9
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Try using that thing with all the buttons on it that you hold up to your ear, e-mail's and pm's isn't the greatest way to get somebodies attention.
How....?
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Old 08-27-2007, 05:17 AM   #10
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I guess he means to call them at
(540) 298-7706
fax (540) 298- 7504
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Last edited by nnick; 08-27-2007 at 03:11 PM. Reason: fix phone numbrt
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Old 08-27-2007, 07:11 AM   #11
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Just send it back. We will replace it. By the way, it is 540-298-7706.
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Old 08-27-2007, 08:56 AM   #12
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ECHO,

SMC is very good w/ their customer service on their batteries...but some are correct, before getting on a message board - because someone doesn't answer an email - try contacting the company by phone.

EMAILS are a LUXURY that too many people take way to much advantage of...

I know that I get 35-40 "JUNK" emails a day, along with the 10-12 legitimate ones...I can only imagine that Danny/SMC receives 100's or more.

SOMEBODY has to sit and READ all those...which means SOMEBODY Isn't MATCHING cells during that time
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Old 08-27-2007, 11:41 AM   #13
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Normally I answer emails the sameday oir next day. If you don't get a reply then email again as it must not have come through or went in my spam folder.

If you have an issue with a new pack just send it back so we can replace it or email me so we can find a solution.
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Old 08-27-2007, 07:57 PM   #14
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Quote:
Originally Posted by Danny/SMC View Post
Normally I answer emails the sameday oir next day. If you don't get a reply then email again as it must not have come through or went in my spam folder.

If you have an issue with a new pack just send it back so we can replace it or email me so we can find a solution.
Ok, danny i will try to send email via gmail.

Thanks
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