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Old 03-27-2007, 03:12 PM   #31
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well this is just peachy i have been waiting for an email back from james since before december!!!


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Old 03-27-2007, 07:57 PM   #32
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Quote:
Originally Posted by GymBeam
can't blame Muchmore. You need to complain to Canadian customs, about the dodgy customs broker at UPS.

The custom broker gets commision everytime they sting someone for custom duty.

A return item for warranty should not attract duty!
not totally true. I've sent a few things back to MMR in Canada - they very rarely reply to emails. I've had a power station fixed and returned in 2 weeks and i've also had a charger sent back 4 months after i sent it in! the customer service isn't really all that good

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Old 03-28-2007, 12:08 AM   #33
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Always use USPS when sending to Canada. UPS and Fed EX charge extra fees for delivery to Canada.

I personally won't do business with any company that has customer service that don't respond to calls or emails within 1 week.

Refusing to return calls and emails is an insult to RC racers, especially when you consider the very high prices for certain items.
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Old 03-28-2007, 12:38 AM   #34
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Quote:
Originally Posted by hierog
not totally true. I've sent a few things back to MMR in Canada - they very rarely reply to emails. I've had a power station fixed and returned in 2 weeks and i've also had a charger sent back 4 months after i sent it in! the customer service isn't really all that good

vic
In this case, do you expect MM to pay for duty? Sorry if i was them i wouldnt either.

Thats something the sender has to sort out with UPS and Customs.
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Old 04-02-2007, 09:47 AM   #35
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my post had nothing to do with customs. i sent it via USPS like James asked me to do - it just took them months to get my charger back to me

BTW, have you received your power supply back since starting this thread?
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Old 04-02-2007, 11:28 AM   #36
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the MMR customer service over here are suxx repairing take longer time than other place. selling price are much higher than other place. repairing cost higher than other place too. that why i prefer to brought my MMR product from HK fast, cheap, reliable too. event thought they have say they do quality check but i blown 5 power supply that i brought in MMR North America. after switch to MMR Asia my power supply nvr blown again.
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Old 04-02-2007, 03:40 PM   #37
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Last edited by Runin Ronin; 04-02-2007 at 11:15 PM.
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Old 04-02-2007, 08:20 PM   #38
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UPDATE:



A new 24a power supply was waiting for me this evening as I came home. Also inside the package was some Premium Battery Bars and Ends, a couple sticker packages, and a nice MMR TShirt that I will be wearing at the next race on Saturday!!!

W00T!!! Thank you Keith Yu and Much More Racing!!!

John
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Old 04-03-2007, 03:54 AM   #39
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Quote:
Originally Posted by Runin Ronin
UPDATE:



A new 24a power supply was waiting for me this evening as I came home. Also inside the package was some Premium Battery Bars and Ends, a couple sticker packages, and a nice MMR TShirt that I will be wearing at the next race on Saturday!!!

W00T!!! Thank you Keith Yu and Much More Racing!!!

John
let me see if i get this.....
you bought a product that was overpriced to begin with.....virtually zero customer service....5 months to get the junk repaired......... and for a few stickers and a t shirt you are happy ????? you want to wear their shirt???
am i missing something here ?
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Old 04-03-2007, 04:11 AM   #40
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but it comes in all those pretty anodized colors!!!!!!


that makes it all worth it
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Old 04-03-2007, 05:02 AM   #41
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Quote:
Originally Posted by ROOKIE2
let me see if i get this.....
you bought a product that was overpriced to begin with.....virtually zero customer service....5 months to get the junk repaired......... and for a few stickers and a t shirt you are happy ????? you want to wear their shirt???
am i missing something here ?

Lmao You make a good point lol
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Old 04-03-2007, 08:14 AM   #42
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Quote:
Originally Posted by ROOKIE2
let me see if i get this.....
you bought a product that was overpriced to begin with.....virtually zero customer service....5 months to get the junk repaired......... and for a few stickers and a t shirt you are happy ????? you want to wear their shirt???
am i missing something here ?
You do make a good point.

But, I am happy that I have a new power supply (they replaced my 20A to a 24A). Overpriced? yeah, probably but, that's relative. It was 6 months... not 5 . and Yes, the Tshirt and other goodies was a nice touch.... for my inconvenience.

I've had very good history with MMR... good communication, and good support (did you read the first couple posts?) this time it just wasn't up to par.

Last edited by Runin Ronin; 04-03-2007 at 10:11 AM.
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Old 04-03-2007, 10:03 AM   #43
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With all the money being spent on MM stuff why not get a GFX with there power supply and be done with it..They have updates all the time for 25 bucks and it only takes a coulpe of weeks ..GO USA...BUILT IN THE USA..
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Old 04-03-2007, 10:17 AM   #44
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Quote:
Originally Posted by CAlbrecht
With all the money being spent on MM stuff why not get a GFX with there power supply and be done with it..They have updates all the time for 25 bucks and it only takes a coulpe of weeks ..GO USA...BUILT IN THE USA..
Well... this doesn't make much sense to me... because it's built in the USA... you can guarantee that the GFX will never need a repair? I think not. And if it does it'll only take a couple weeks... maybe. but, it's no different than MMR. The other item I had repaired through MMR came back in a couple weeks too... and it didn't cost me $25... it only cost me shipping ($12).

FYI, I ran two Turbo 35s and a DuraComm powersupply for a couple years before MMR came out with their products. I switched over mainly due to space constraints... I can fit a Power Master and 2 Cell Masters in the same box as one Turbo 35. And the MMR stuff I bought was in black.... it was a couple years later before I switched over to the "pretty blue anodizing"
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Old 04-03-2007, 10:28 AM   #45
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futureal,

Please close this thread. My intention was to contact Much More Racing with my issues since my PMs were not answered... and it worked to my satisfaction.

I had no intention on making this a Much More Racing flame thread.

Regards,

John
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