Go Back  R/C Tech Forums > General Forums > Electric On-Road
Novak Support ( best in the industry) >

Novak Support ( best in the industry)

Novak Support ( best in the industry)

Old 02-12-2007, 03:56 PM
  #1  
Tech Champion
Thread Starter
iTrader: (14)
 
TimPotter's Avatar
 
Join Date: Sep 2001
Location: Boynton Beach Fl > Randoph NJ
Posts: 7,481
Trader Rating: 14 (100%+)
Default Novak Support ( best in the industry)

I want to give a big thanks to Charlie, and Novak for thier top notch product support. Charlie really helped me out of a bind at the 'Birds. His type of support is something that is needed more in this industry. Novak has a customer for life.
TimPotter is offline  
Old 02-12-2007, 04:00 PM
  #2  
Tech Legend
 
Wild Cherry's Avatar
 
Join Date: Aug 2001
Location: TRCR Modified Driver
Posts: 22,595
Default Novak`s Service

Way better than what I`m use to ..
Wild Cherry is offline  
Old 02-12-2007, 05:29 PM
  #3  
Tech Regular
iTrader: (1)
 
AzBobby's Avatar
 
Join Date: Jan 2007
Posts: 312
Trader Rating: 1 (100%+)
Default

I am with you. he has helped me so much at the cactus classic events. i was having huge issues with my truck and 2wh and just couldn't find anything that was causing it. i asked if he had a minute and after 30 minutes, he had replaced more things than i should probably list and rewired a few things and explained why i had troubles. problem solved and never another issue. since that time in like 2003 i no longer run my esc wires under my pack to the reciever, i now go up to the servo and then to the reciever. i know this is an on-road forum but for you who run off, i recommend you do the same. what was happening is everytime i landed the battery was pinching the wires and cause a glitch that sometimes would last for 5 secs. and others just a brief moment. plus i had the first run of the synthesized module in a m8 and that had an issue. they found after its release and had redesigned those, he tried to update mine and then just ended up replacing it. of course i had two millenium pro chargers, purple power strip, smart tray,and five cars in my pit at that time all on gt7 and synthesized recievers. so he saw my support of them as well.

Thanks again Charlie.
AzBobby is offline  
Old 02-12-2007, 05:49 PM
  #4  
Tech Elite
iTrader: (30)
 
mach51's Avatar
 
Join Date: Aug 2005
Location: Lafayette, IN
Posts: 4,372
Trader Rating: 30 (100%+)
Default

might have good support but its bogus that cutting the crappy tamiya leads off the new Rooster ESC voids the warranty...
mach51 is offline  
Old 02-12-2007, 05:55 PM
  #5  
Tech Master
iTrader: (31)
 
Join Date: Apr 2005
Location: north-west Indiana
Posts: 1,368
Trader Rating: 31 (100%+)
Default

Originally Posted by mach51
might have good support but its bogus that cutting the crappy tamiya leads off the new Rooster ESC voids the warranty...
I know in the manual it says cutting the battery leads voids the warranty, however I haven't had a problem getting speedo's warrantied when bad after I cut the leads and installed a deans. As long as you install a polarity specific plug you should be fine. Oh, and yes Novak is great for customer service, never had any hassles.
trilerian is online now  
Old 02-12-2007, 06:06 PM
  #6  
Tech Elite
iTrader: (30)
 
mach51's Avatar
 
Join Date: Aug 2005
Location: Lafayette, IN
Posts: 4,372
Trader Rating: 30 (100%+)
Default

its in big letters on it now about cutting the lead off
mach51 is offline  
Old 02-12-2007, 08:02 PM
  #7  
Tech Champion
iTrader: (9)
 
Join Date: Sep 2001
Location: Mongville
Posts: 6,990
Trader Rating: 9 (100%+)
Default

Charlie and his father Charlie Snr are two of the nicest guys in the industry we were lucky enough to spend some time with them both at the TITC in 2006, i have never heard anyone with anything bad to say about them.

With people like these on the frontline, any company will thrive.

Bradd Vercoe
Besercoe is offline  
Old 02-13-2007, 07:02 AM
  #8  
Tech Adept
 
Wayne1one's Avatar
 
Join Date: Jan 2007
Location: Bowie, MD
Posts: 239
Default

This is true, a while back I had a couple of positive experiences with Novak
Wayne1one is offline  
Old 02-13-2007, 07:42 AM
  #9  
Tech Lord
iTrader: (22)
 
UN4RACING's Avatar
 
Join Date: Oct 2006
Location: MODIFIED!
Posts: 13,140
Trader Rating: 22 (100%+)
Default

If you take close look at there latest release its obvious they are committed to there customers new and dedicated. More bang for the buck is the same as lowering the price in this case. When you consider you would wear the other rotor out, and be urged to up grade the end bells and all, the run cap is on the speedo, the fan is on there. And comparing the cost to others. They are definitly committed to the hobby and the racers.
And service is some thing only patience can tolerate. No matter how hard anyone tries it will never be a quick enough turn around. Thats just never going to be as fast as there 3.5.
Add it up and they took a cut in profits for who?
UN4RACING is offline  
Old 02-13-2007, 09:18 AM
  #10  
The Evicerator
 
Join Date: Sep 2001
Location: Scottsdale, AZ
Posts: 4,145
Default

Charlie Suangka you're my hero!
Steve Weiss is offline  
Old 02-13-2007, 04:18 PM
  #11  
Tech Master
 
HB Moose's Avatar
 
Join Date: Oct 2003
Location: Surf City, USA
Posts: 1,086
Default

Originally Posted by Evicerator
Charlie Suangka you're my hero!
How much did he pay you to post that?

Ok Ok, you're both "heros".
HB Moose is offline  
Old 02-13-2007, 04:36 PM
  #12  
Tech Elite
iTrader: (32)
 
Join Date: Jul 2005
Location: Philadelphia, PA
Posts: 3,121
Trader Rating: 32 (100%+)
Default

I would also like to thank Charlie / Novak for the help at Snowbirds. Charlie was always willing to answer any questions, and even took care of a busted GTX for me. I also saw him re-soldering several speedos for non Novak drivers while at the Birds (Novaks of course).
A. Rhodes is offline  
Old 02-13-2007, 09:04 PM
  #13  
Tech Addict
 
rto997's Avatar
 
Join Date: Aug 2001
Location: EVERYWHERE I WANT TO BE!!!
Posts: 745
Default

You guys are just finding this all out!! If you think his support is good, you should here him call races!! He's the man!!
rto997 is offline  

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.