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Old 02-04-2007, 06:10 AM   #1
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Angry Poor After sales by Trinity

I had a problem with my Trinity DPD which was bought overseas as the UK distributor has not brought them into the UK . I contacted the supplier who told me to send it back to them and they would send it back to Trinity but it would take 3 months to return it . I have sent 3 emails Direct to Trinity warranty dept to see if they could help but have had no reply.

I have had the DPD repaired at an electronics specialist but at considerable cost to myself.

The product is excellent but the service is rubbish , I wouldn't buy their products again
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Old 02-04-2007, 06:21 AM   #2
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I had a run in with Trinity customer service and thats common practice for them not to answer emails. Trinity has some decent products, but product support really sucks! (boycott) I only use their motors now and if something comes out thats similar to what I run I will never buy another product again.
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Old 02-05-2007, 12:18 PM   #3
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I thought they maybe didn't reply as I was in the UK but seems not

I thought they would have done something but customers obviously don't matter to them
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Old 02-05-2007, 12:36 PM   #4
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Default Good Luck!

Same story here, got the typical "we will answer your e-mail within 72 hours" been 3 months now, still no e-mail. Just a joke. I even talked to Dayger about this, his only suggestion was to phone them direct. If thats the case, why have the e-mail account in the first place? Maybe Ernie P will see this one and respond, but he hasn't in any of the other ones that have complaints about his business, as far as warranty issues go.
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Old 02-05-2007, 01:49 PM   #5
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Hardly any company responds to emails. If you really want something done you need to call. The amount of BS random half literate emails a company gets in a single day is boggling. It's annoying, but that's what has happened with pretty much any company these days.
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Old 02-05-2007, 02:00 PM   #6
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Desolas is right.

There's no excuse for ignoring customer service, I TOTALLY agree and will not try to justify it. However, phone calls make more sense because you'll know if your question gets answered or not.
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Old 02-05-2007, 02:09 PM   #7
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just found out from the guy who fixed it that the internal fan was in the wrong way round , hence overheated and blew something .

That just makes it worse !!
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Old 02-05-2007, 02:18 PM   #8
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Quote:
Originally Posted by Desolas
The amount of BS random half literate emails a company gets in a single day is boggling.
I should post my RC Tech inbox some time... wow. haha
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Old 02-05-2007, 02:21 PM   #9
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Phoning may be the better option, but for those of us who are not resident in the US it can be a costly exercise. I have emailed, sent a normal mail, and lastly resorted to faxing but still no reply. Do I have to get up in the early hours (Time difference) to phone them at my cost in the hope that they will respond! A company like Trinity should have the decency to reply to all emails as a matter of policy. There is no excuse for Trinity not replying!!!!!
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Old 02-05-2007, 02:39 PM   #10
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Quote:
Originally Posted by Desolas
Hardly any company responds to emails. If you really want something done you need to call. The amount of BS random half literate emails a company gets in a single day is boggling. It's annoying, but that's what has happened with pretty much any company these days.
while this may be true, they should regardless of the situation or condition answer their customers email. I mean what's the point?? A company like trinity flourishes on word of mouth and loyal customers. I for one will take this into consideration next time I need batt's or a motor. Customer service should be a businiess's number 1 priority. I'm sure they can afford to hire a person @ $8-$10/hr that strictly deals with phone calls and email's, it would be worth it in the long run.

Besides if they don't like sorting through email why even offer it as a way of getting in contact with them????
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Old 02-05-2007, 02:52 PM   #11
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Sinister X2 . No truer words could be spoken.
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Old 02-05-2007, 02:56 PM   #12
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Quote:
Originally Posted by Desolas
Hardly any company responds to emails. If you really want something done you need to call. The amount of BS random half literate emails a company gets in a single day is boggling. It's annoying, but that's what has happened with pretty much any company these days.
as someone working for a motor company of substantial size... please call guys! you will get your qeustions answered immeadiately and theres no chance that your question accidently gets filtered as junk or just missed...
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Old 02-05-2007, 03:02 PM   #13
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Tech Support/ Warranty Info. :
*In order to serve you better, we are replacing our tech call hotline with direct email (below)


Uh huh.
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Old 02-05-2007, 03:08 PM   #14
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Default Rick Hohwart

The funny thing is, if I did a post, probably even here, stating that I have a set of World GP cells from Peak that went into thermal overload and melted down and am wondering if there is any warrenty. I'm pretty sure Rick Hohwart would respond to it. And thats without even sending him a direct e-mail, just posting here. Now thats someone that cares about the business he is in. Just watch, he may even answer this one.
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Old 02-05-2007, 03:41 PM   #15
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Quote:
Originally Posted by Boultspeed
I had a problem with my Trinity DPD which was bought overseas as the UK distributor has not brought them into the UK . I contacted the supplier who told me to send it back to them and they would send it back to Trinity but it would take 3 months to return it . I have sent 3 emails Direct to Trinity warranty dept to see if they could help but have had no reply.

I have had the DPD repaired at an electronics specialist but at considerable cost to myself.

The product is excellent but the service is rubbish , I wouldn't buy their products again
This is also a reason why you don't buy product that isn't from your local distributor.
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