Accord

Last week I was racing 12th scale when I hit a wall and my one month old Novak XXTra receivers case popped open and the receiver internals were exposed and got seriously messed up resulting in failure of the whole receiver. I sent the receiver back to Novak last Thursday and just received a brand new XXtra receiver in the mail from them today. They swapped out my one month old broken one for a brand new one at no charge... that's what I call service!

I am very pleased with the service I received from Novak, and since they treated me so well and swapped it out free of charge no questions asked, I felt it was only right that I let everyone know how great of a company they are.

Novak is a class act, keep up the good work!

utieh

iTrader: (3)

they did the same for me, but after i got the new one, my TX left me too so they sent me a new one for my new TX (they were lat so there were no charge too)

trf racer

you get a similar service with lrp.
long live LRP though.
i havent had good experiance with novak stuff.

John Fontaine

iTrader: (2)

Charlie at novak tech support has helped me out a lot and answered a lot of my questions on the GT7. He even sent me two, not one replacement 25 amp diodes...one inline and one solder on the motor. Great service.. I'm very happy with them.

Motorsports00

Charlie also is sending me out replacement case for my Novak TC2... im waiting patiently

Rob Mincey

Personally, I don't think you can beat Novak's customer service.

Now, Integy on the other hand, that's a different story entirely.

Rob

Hugo

iTrader: (1)

I agree, Novak's consumer service is great!!!!!!!!!!!!

fatdoggy

losirob - I've contacted integy's support people with questions about products and they were very helpful. I havn't had any problems the products I've bought from integy, this speaks for itself. Good support, Great products, that's my take....

Randy Caster

iTrader: (47)

Even at the racetrack last Tuesday, Bob Novak was out turnmarshaling cars during practice. All of the employees that I have met seem really nice. I used LRP stuff in the past, but the Novak stuff has a better feeling in my mind, and the people that bring the products to you are great...

BrianJ

If you want RIP! buy a Novak!

Randy Caster

iTrader: (47)

That's definately for sure...

Calvin Ng

do you think they wi'll do the same for my cyclone???

i was soldering new wires on and the corner kinda melted

Motorsports00

you can buy off the website for about $4 USD... mine was a warranty issue

PitCrew

I have two Novak speedos, one of them an original Cyclone bough 5 years ago. It has NEVER given me a problem, and I am still using it to run 4wd mod. It works great.